{"id":753470,"url":"https://alion.io/job/subbase-customer-success-director","title":"Customer Success Director","company":{"id":687159,"name":"SubBase","domain":"subbase.io","url":"https://alion.io/company/subbase","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":223000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":195},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-15T15:46:57Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-13T03:53:36Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":89},"description":"About SubBase\nSubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving - and our Enterprise customers are the backbone of that mission.\n About the role\nSubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise construction customers, driving adoption, renewals, and expansion while acting as their advocate inside SubBase. This role reports directly to the VP of Customer Success and will help shape how we scale enterprise CS as the team grows.\nThis is a relationship-driven, field-facing role. You should expect to travel 25-35% of the time to meet customers on-site - at job sites, regional offices, and industry events - building the kind of trust that a video call can't replicate in the construction industry.\nWhat you'll do\nOwn a portfolio of enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion.\nBuild and execute account success plans aligned to each customer's operational and business goals.\nTravel on-site (25-35%) to run business reviews, training sessions, and executive relationship-building meetings.\nServe as the customer's advocate internally, partnering with Product and Engineering to prioritize feedback and resolve issues.\nDrive product adoption across field and office users, including PMs, procurement leads, and finance stakeholders.\nIdentify expansion and upsell opportunities and partner with Sales to execute them.\nOwn renewal forecasting and retention for your book of business; proactively manage and de-risk accounts showing signs of churn.\nTrack account health, usage, and sentiment, and report trends and risks to the VP of Customer Success.\nDevelop repeatable playbooks for onboarding and QBRs as one of the team's first enterprise-focused CSMs.\nQualifications\n10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1-2 years focused on enterprise or strategic accounts.\nTrack record of owning renewals and driving net revenue retention across a portfolio of accounts.\nComfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.\nWillingness and ability to travel 25-35% of the time, including overnight and multi-day trips.\nStrong project management skills - you can run a complex onboarding or rollout without losing the thread.\nExcellent written and verbal communication; you can translate technical product detail into business value.\nA proactive, ownership mindset - comfortable building process where none exists yet.\nExperience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).","description_format":"text","description_chars":2984,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-11T16:26:42Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.398,"p_room":0.28,"age_days":88,"expected_fill_days":29,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/subbase-customer-success-director","json_url":"https://alion.io/job/subbase-customer-success-director.json","meta":{"generated_at":"2026-10-13T04:59:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687159},"rest":"https://alion.io/mcp/rest/get_company?id=687159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsubbase-customer-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsubbase-customer-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsubbase-customer-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/subbase-customer-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsubbase-customer-success-director"}]}