{"id":1904033,"url":"https://alion.io/job/success-matcher-it-manager","title":"IT Manager","company":{"id":3864750,"name":"Success Matcher","domain":"successmatcher.com","url":"https://alion.io/company/success-matcher","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-05T12:11:54Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T22:16:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Company\nWe are a fast-growing, Series A artificial intelligence company building the next generation of enterprise automation and voice superintelligence. Our real-time AI agents understand emotion and resolve enterprise customer experience issues instantly.\nBacked by top-tier Silicon Valley investors including Redpoint Ventures and Y Combinator-we have scaled from 10 to 75 employees in just six months, raised $61M in funding, and already handle over 40,000 daily transactions for Fortune 500 customers. We operate at a true inflection point where speed, pragmatism, and first-principles thinking drive our culture.\nWhy This Role Shifts Your Career\nTrue Green Field Ownership: As our first-ever IT hire, you will build our IT and security infrastructure from scratch. There is no inherited mess to clean up and no rigid corporate playbook to follow.\nHyper-Growth Trajectory: You are joining right as our infrastructure becomes critical to supporting massive enterprise scale.\nA \"Zero-Friction\" Culture: We value speed over bureaucratic process. If you are tired of over-engineered compliance and rigid corporate silos, you will thrive in our pragmatic, high-autonomy environment.\nWhat You'll Do\nAs the founding IT leader, you will own the end-to-end IT and security landscape, balancing robust protection with developer velocity.\nFleet Management: End-to-end ownership of our Mac/Apple fleet, including automated provisioning, MDM configuration, disk encryption, patch management, and onboarding/offboarding workflows.\nSaaS & Identity Stack: Administer Google Workspace and our wider core SaaS footprint. Implement and maintain SSO, MFA, SCIM provisioning, and regular least-privilege access reviews.\nHelp Desk & Support: Build out and run day-to-day IT support workflows, selecting the tooling and automation necessary to keep a high-performing team entirely unblocked.\n Right-Sized Compliance: Author, implement, and support our SOC 2 (or similar) compliance framework, ensuring we meet enterprise security standards without over-engineering the controls.\n Network & Infrastructure: Secure and optimize our physical San Francisco office network (Wi-Fi, firewalls, VPN, and segmentation) for maximum performance.\nVendor & Budget Ownership: Evaluate, procure, and manage our IT vendors, MSPs, and tooling partnerships. Decide what we build in-house versus what we outsource.\nWho You Are\nWe are looking for a scrappy, highly autonomous builder who thrives in fast-paced startup environments.\nCritical Requirements\n Startup DNA: 3+ years of hands-on IT/security experience, ideally as the first or second IT hire at a high-growth tech startup. (Please note: Candidates whose experience is exclusively in large corporate environments or the healthcare/biotech sectors will not be a match for this fast-moving culture).\n Apple Ecosystem Expert: Deep, production-level experience managing an all-Mac developer fleet using modern MDM and identity platforms (e.g., Rippling, Jamf).\nSecurity & Compliance Savvy: Proven experience building or supporting a SOC 2 framework. You understand compliance controls deeply but know how to implement them without adding friction.\n Technical Breadth: Strong foundational knowledge of Google Workspace administration, network security (firewalls, VPNs), and basic scripting/automation to eliminate manual workflows.\nFirst-Principles Thinker: Exceptional high-agency mindset. You can join a company with zero IT structure and confidently decide what needs to be built immediately versus what can wait.\n Commute & Presence: You must currently reside in the SF Bay Area and be excited to work full-time, 5 days a week, from our Dogpatch office.","description_format":"text","description_chars":3685,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-05T12:11:54Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/success-matcher-it-manager","json_url":"https://alion.io/job/success-matcher-it-manager.json","meta":{"generated_at":"2026-10-11T01:13:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1786,"day_limit":5000,"remaining_today":3214,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864750},"rest":"https://alion.io/mcp/rest/get_company?id=3864750"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuccess-matcher-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuccess-matcher-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuccess-matcher-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/success-matcher-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuccess-matcher-it-manager"}]}