{"id":1768539,"url":"https://alion.io/job/suddath-assistant-operations-manager-final-mile","title":"Assistant Operations Manager - Final Mile","company":{"id":2195475,"name":"Suddath","domain":"suddath.com","url":"https://alion.io/company/suddath","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1181},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-13T17:40:27Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Why Choose Suddath to “Move” your Career to the Next Level?\nAt Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.\nWhat We Offer!\nA competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching\nWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.\nPaid Time Off (PTO) and paid company holidays\nA tuition reimbursement plan where employees are encouraged to continue their education and development\nFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. \nSUMMARY\nThe Assistant Operations Manager supports the daily execution of delivery and installation operations while assisting with workforce management, contractor performance, customer satisfaction, and operational compliance. This role partners with the site management to monitor operational performance, support employees and independent contractors, address service issues, and help ensure customer requirements are met. Depending on location structure, the position may provide direct supervision and development of employees while supporting overall operational performance and service execution.\nEssential Duties & Responsibilities\nSupport the day-to-day execution of delivery and installation operations to ensure customer expectations and service commitments are achieved.\n\nAssist in supervising and developing employees and independent contractor teams, providing coaching, guidance, and performance feedback as needed.\nSupport recruiting, onboarding, training, and retention efforts for employees and independent contractors.\nHelp ensure all delivery teams are properly qualified, documented, and prepared for daily route execution, including required licensing, insurance, certifications, equipment, and customer-specific requirements.\nAssist with monitoring operational KPIs, including route completion, service failures, customer satisfaction, productivity, dropped routes, and reschedule performance.\nAssist in addressing employee, contractor, and operational performance concerns and support corrective actions when necessary.\nSupport daily staffing, routing and driver team capacity planning to meet customer service requirements.\nCoordinate resolution of delivery, installation, customer service, and when needed contractor-related issues.\nBuild and maintain positive relationships with customers, employees, independent contractors, and internal teams.\nSupport customer communications and service recovery efforts related to operational issues and escalations.\nAssist with contractor qualification, onboarding, and compliance processes.\nPartner with operations leadership to address any identified service concerns and improvement plans.\nConduct operational meetings, training sessions, and performance discussions with employees and contractors as needed.\nEducation and Experience\nFour (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Minimum of two (2) years’ experience in the transportation, logistics, or related industry required. Experience working in a dispatch or operations support or management role required. Valid state driver’s license required.\nKnowledge, Skills, and Abilities\nIntermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication, and problem-solving skills. Ability to multi-task and manage time effectively. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.\nPhysical Demands and Working Conditions\nWork is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlledwarehouse or outside environment. Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform moderately heavy labor in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.\n*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.\n**Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.\nThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.\nThe Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":6599,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T14:41:21Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.518,"p_room":0.55,"age_days":26,"expected_fill_days":20,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/suddath-assistant-operations-manager-final-mile","json_url":"https://alion.io/job/suddath-assistant-operations-manager-final-mile.json","meta":{"generated_at":"2026-10-14T01:32:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195475},"rest":"https://alion.io/mcp/rest/get_company?id=2195475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuddath-assistant-operations-manager-final-mile"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuddath-assistant-operations-manager-final-mile"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuddath-assistant-operations-manager-final-mile"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suddath-assistant-operations-manager-final-mile\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuddath-assistant-operations-manager-final-mile"}]}