{"id":1768521,"url":"https://alion.io/job/suddath-customer-engagement-representative","title":"Customer Engagement Representative","company":{"id":2195475,"name":"Suddath","domain":"suddath.com","url":"https://alion.io/company/suddath","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1370},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-08T00:15:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Why Choose Suddath to “Move” your Career to the Next Level?\nAt Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.\nWhat We Offer!\nA competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching\nWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.\nPaid Time Off (PTO) and paid company holidays\nA tuition reimbursement plan where employees are encouraged to continue their education and development\nFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. \nGeneral position summary:\nThe Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey. This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.\nEssential Duties & Responsibilities:\nInitiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.\nBuild rapport and foster trust with customers through consistent, professional communication.\nManage a high volume of tasks, emails, and customer interactions with precision and efficiency.\nSupport relocation-related administrative processes with accuracy and attention to detail.\nEnsure all customer data is accurately entered and maintained in internal systems.\nPrioritize tasks to meet deadlines and maximize customer touchpoints.\nCollaborate with the customer service team to enhance the overall customer experience.\nDemonstrate flexibility by working overtime when needed to meet customer needs.\nJob Skills Required:\nExceptional communication skills (verbal and written), with a persuasive and customer-focused approach.\nStrong time management and organizational skills in a fast-paced environment.\nAbility to interpret customer needs and respond with tailored solutions.\nCreative problem-solving and decision-making abilities.\nSelf-driven with a sense of urgency and ownership over outcomes.\nComfortable working independently while contributing to team goals.\nStrong interpersonal skills and a collaborative mindset.\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nRequired Education & Experience:\nHigh School Diploma or GED required; three to five years related experience and/or training; or equivalent combination of education and experience.\nBachelor’s degree or Associate's degree in accounting preferred. Prior experience in Accounts Payable required.\nLanguage Skills:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to write routine reports.\nAbility to speak effectively before groups of customers or employees of organization.\nExcellent written and verbal communication skills.\nMathematical Skills:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.\nAbility to apply concepts of basic algebra and geometry.\nReasoning Ability:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nComputer Operations:\nTo perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.\nPlanning/Organization:\nAbility to prioritize and re-prioritize as situations and needs change throughout the workday\nAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work .\nCertificates/Licenses/Registrations:\nNone required.\nWorking Conditions:\nCubicle working environment\nNoise level in the work environment is usually moderate\nPhysical/Environmental Demands:\nActivity:\nStand - Under 1/3 Time\nWalk - Under 1/3 Time\nSit - Over 2/3 Time\nUse hands to finger, handle, or feel - Over 2/3 Time\nReach with hands and arms - 1/3 to 2/3 Time\nClimb or balance - None\nStoop, kneel, crouch or crawl - Under 1/3 Time\nTalk or hear - over 1/3 to 2/3 time\nTaste or smell - None\nOther - None\nPhysical Activity Level:\nThe employee must occasionally lift and/or move up to 10 pounds.\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.\nThe employee is occasionally required to reach with hands and arms.\nManual Dexterity:\nManual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.\nSpecial Vision Requirements:\nSpecific vision abilities required by this job include close vision and ability to adjust focus.\nThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.\nThe Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":6353,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T14:41:21Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["conf:6","win:mid"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/suddath-customer-engagement-representative","json_url":"https://alion.io/job/suddath-customer-engagement-representative.json","meta":{"generated_at":"2026-10-08T00:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1598,"day_limit":5000,"remaining_today":3402,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195475},"rest":"https://alion.io/mcp/rest/get_company?id=2195475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuddath-customer-engagement-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuddath-customer-engagement-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuddath-customer-engagement-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suddath-customer-engagement-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuddath-customer-engagement-representative"}]}