{"id":2768096,"url":"https://alion.io/job/suddath-customer-experience-coordinator","title":"Customer Experience Coordinator","company":{"id":2195475,"name":"Suddath","domain":"suddath.com","url":"https://alion.io/company/suddath","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coppell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T19:41:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why Choose Suddath to “Move” your Career to the Next Level?\nAt Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.\nWhat We Offer!\nA competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching\nWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.\nPaid Time Off (PTO) and paid company holidays\nA tuition reimbursement plan where employees are encouraged to continue their education and development\nFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. \nGeneral position summary:\nThis position is responsible for counseling and educating the customer on all moving-related service needs. This position’s main purpose is to liaison between the customer, client, Suddath Account Manager and all service providers with an overall goal of creating an exceptional experience. This position reports directly to the Customer Experience Manager and/or the Director, Customer Experience.\nEssential Duties & Responsibilities:\nPerform introductory and pre-move counseling call meeting the client’s SLA.\nPerform, with the customer moving, all pre-move calls, pack/load/delivery calls, etc.\nManage the day-to-day customer service needs of all customers and clients.\nProvide clear communication, both verbal and written to all customers and clients.\nProvides timely and accurate information in response to incoming customer phone and email messages.\nAnalyze survey results to identify items outside of the client policy and communicate those with the customer or seek exception approval from the client when appropriate.\nProcess customer files according to established client policies. \nEnsure proper COD collection is obtained for overages\nUpdate and maintain operating system with accurate and timely data in all platforms, including the client’s management system. \nPerform daily workflow tasks and ensure all contact points are made on each move within the assigned timeframe.\nObtain actual services rendered (i.e. weight, labor, etc.) prior to delivery and communicate with the client or customer any additional COD charges outside the client’s relocation policy.\nTimely management of the collection of these overages prior to delivery\nMaintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s.\nMinimal write-offs that would negatively impact Moving and Storage and/or Suddath.\nNot to exceed the value of $725.00 quarterly\nJob Skills Required:\nExcellent verbal and written communication skills\nHighly customer service oriented\nAbility to prioritize and re-prioritize as situations and needs change throughout the workday\nAbility to multi-task and organize workflow to manage daily responsibilities\nExcellent teamwork and interpersonal skills required\nAbility to work under deadlines and specific time frames\nAbility to develop and maintain positive working relationships with internal and external customers\nSupervisory Responsibilities:\nThis position has no supervisory responsibilities.\nOther Duties & Responsibilities:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nEducation & Experience:\nHigh School diploma (bachelor’s degree preferred)\nTwo years experience in relocation or closely related customer service industry preferred.\nType 40-50 WPM\nProficiency in Microsoft Office\nLanguage Skills:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to write routine reports.\nAbility to speak effectively before groups of customers or employees of organization.\nExcellent written and verbal communication skills.\nMathematical Skills:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.\nAbility to apply concepts of basic algebra and geometry.\nReasoning Ability:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nComputer Operations:\nTo perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.\nPlanning/Organization:\nAbility to prioritize and re-prioritize as situations and needs change throughout the workday\nAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work\nCertificates/Licenses/Registrations:\nNo certificates required.\nWorking Conditions:\nCubicle working environment\nNoise level in the work environment is usually moderate\nPhysical/Environmental Demands:\nActivity:\nStand - Under 1/3 Time\nWalk - Under 1/3 Time\nSit - Over 2/3 Time\nUse hands to finger, handle, or feel - Over 2/3 Time\nReach with hands and arms - 1/3 to 2/3 Time\nClimb or balance - None\nStoop, kneel, crouch or crawl - Under 1/3 Time\nTalk or hear - over 1/3 to 2/3 time\nTaste or smell - None\nOther - None\nPhysical Activity Level:\nThe employee must occasionally lift and/or move up to 10 pounds.\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.\nThe employee is occasionally required to reach with hands and arms.\nManual Dexterity:\nManual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.\nSpecial Vision Requirements:\nSpecific vision abilities required by this job include close vision and ability to adjust focus.\nThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.\nThe Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":7065,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-17T04:56:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/suddath-customer-experience-coordinator","json_url":"https://alion.io/job/suddath-customer-experience-coordinator.json","meta":{"generated_at":"2026-10-21T23:03:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195475},"rest":"https://alion.io/mcp/rest/get_company?id=2195475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuddath-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuddath-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuddath-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suddath-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuddath-customer-experience-coordinator"}]}