{"id":1768568,"url":"https://alion.io/job/suddath-customer-service-representative","title":"Customer Service Representative","company":{"id":2195475,"name":"Suddath","domain":"suddath.com","url":"https://alion.io/company/suddath","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T00:41:10Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Why Choose Suddath to “Move” your Career to the Next Level?\nAt Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.\nWhat We Offer!\nA competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching\nWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.\nPaid Time Off (PTO) and paid company holidays\nA tuition reimbursement plan where employees are encouraged to continue their education and development\nFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. \nCommunicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department.\nEssential Duties and Responsibilities:\nMonitor customer shipments that in storage to ensure timely updates for our agents and accounting department\nEffectively balance a large volume of tasks and emails\nPerform administrative procedures related to the customer’s relocation\nProvide accurate and complete information in computer systems\nPrioritize workload to meet required deadlines\nProvide administrative support to customer service department\nBack up support for receptionist\nAbility to work overtime\nJob Skills Required:\nExcellent customer service and communication skills (verbal and written)\nAptitude for working under deadlines and within specific time frames\nAbility to read and interpret emails and documents\nExceptional ability to identify, analyze, and creatively solve problems\nAbility to demonstrate resourcefulness and to work independently\nSelf-motivated; works with urgency and with minimum supervision\nStrong interpersonal and teamwork skills required\nQualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation/Experience:\nHigh school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.\nLanguage Ability:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.\nMath Ability:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.\nReasoning Ability:\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.\nComputer Skills:\nTo perform this job successfully, an individual should have knowledge of MS Word and MS Excel\nCertificates and Licenses:\nNo certifications needed\nSupervisory Responsibilities:\nThis job has no supervisory responsibilities.\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe noise level in the work environment is usually moderate.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.\nThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.\nThe Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":5291,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-03T14:41:21Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.354,"p_room":0.28,"age_days":70,"expected_fill_days":27,"reasons":["conf:5","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/suddath-customer-service-representative","json_url":"https://alion.io/job/suddath-customer-service-representative.json","meta":{"generated_at":"2026-10-22T06:54:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195475},"rest":"https://alion.io/mcp/rest/get_company?id=2195475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuddath-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuddath-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuddath-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suddath-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuddath-customer-service-representative"}]}