{"id":1768567,"url":"https://alion.io/job/suddath-sr-manager-it-product-development","title":"Sr. Manager, IT- Product Development","company":{"id":2195475,"name":"Suddath","domain":"suddath.com","url":"https://alion.io/company/suddath","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States","Tampa, United States","United States","Georgia"],"countries":["US","GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":879},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-08T20:55:54Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Why Choose Suddath to “Move” your Career to the Next Level?\nAt Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.\nWhat We Offer!\nA competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching\nWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.\nPaid Time Off (PTO) and paid company holidays\nA tuition reimbursement plan where employees are encouraged to continue their education and development\nFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. \nGeneral position summary:\nSr. Manager, Product Development - Final Mile Solutions provides strategic leadership in developing and delivering advanced final-mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final-mile initiatives and ensuring alignment with organizational goals. The Sr. Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last-mile networks.\nEssential Duties & Responsibilities:\nDefine, own, and communicate the strategic vision and roadmap for final-mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.\nLead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final-mile systems\nDrive market and user research initiatives, maintaining a deep understanding of final-mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.\nCultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.\nCollaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last-mile execution, delivery tracking, and real-time exception management.\nMonitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical final-mile product and implementation milestones.\nOversee final-mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.\nPartner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new final-mile technology investments (routing optimization, delivery visibility, capacity, and customer communications).\nActively remove roadblocks and secure cross-functional support to accelerate delivery and adoption of final-mile solutions across sites, markets, and partner networks.\nContinually analyze delivery processes, gather operational requirements, and recommend enhancements that improve on-time performance, cost per stop, capacity utilization, driver productivity, and customer satisfaction.\nSupport the Sales and Account Management teams by presenting final-mile capabilities and the delivery technology roadmap to current and prospective clients, differentiating our final-mile solution in the marketplace.\nJob Skills Required:\nTrack record of delivering transformative transportation and final-mile delivery solutions.\nProven leadership experience in cross-functional product and technology teams, with a focus on transportation/final-mile platforms (e.g., routing & dispatch, delivery visibility, proof of delivery, and carrier/3PL integrations).\nExceptional communication, presentation, and stakeholder management skills at all organizational levels, including executive leadership and client C-suite.\nHighly analytical mindset with strong business acumen and expertise in delivery process optimization, routing/capacity planning, KPI design (on-time, cost per stop, NPS/CSAT), and continuous improvement methodologies.\nDeep knowledge of Agile processes and principles, and ability to instill Agile best practices in large, distributed teams.\nExpertise in developing and interpreting customer delivery journeys, driver/dispatcher workflows, personas, and business process documentation for last-mile operations.\nExcellent organizational and time management skills; adept at managing multiple priorities and projects simultaneously.\nAbility to build strong, collaborative relationships with internal and external stakeholders (IT, transportation/delivery operations, leadership, vendors, carriers/3PLs, and clients).\nSupervisory Responsibilities:\nThis job has supervisory responsibilities.\nOther Duties & Responsibilities:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nEducation & Experience:\nBachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.\nMinimum 5 years’ experience as a Product Owner or Product Manager for transportation and/or final-mile delivery technology (routing/dispatch, delivery visibility, proof of delivery, customer communications, or last-mile platforms).\nMinimum at least 5 years in a manager\nCertification in Product Ownership, PMP or Agile methodologies preferred.\nComprehensive understanding of the transportation and final-mile product lifecycle, delivery operations, and industry best practices.\nAdvanced proficiency with Microsoft Office Suite and working knowledge of relevant transportation technologies (TMS/OMS integrations, carrier/3PL connectivity, route optimization, mobile delivery applications, telematics, and customer tracking platforms).\nExperience working with distributed and remote teams, as well as direct client engagement.\nExcellent written and verbal communication skills with executive presence.\nStrong attention to detail and quality assurance in all deliverables.\nTravel:\nUp to 25% travel required to delivery sites/terminals, client sites, carrier/3PL partner locations, vendor meetings, and industry conferences.\nLanguage Skills:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to write routine reports.\nAbility to speak effectively before groups of customers or employees of the organization.\nExcellent written and verbal communication skills.\nMathematical Skills:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.\nAbility to apply concepts of basic algebra and geometry.\nReasoning Ability:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.\nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nComputer Operations:\nTo perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.\nPlanning/Organization:\nAbility to prioritize and re-prioritize as situations and needs change throughout the workday\nAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work\nCertificates/Licenses/Registrations:\nNone required.\nWorking Conditions:\nHybrid office/field environment; periodic visits to active delivery operations required for implementation, training, user feedback, and stakeholder engagement.\nNoise level in the work environment varies from moderate (office) to loud (delivery terminals, docks, and yard environments).\nHybrid - Minimum 3 days a week in office\nPhysical/Environmental Demands:\nActivity:\nStand - Under 1/3 Time\nWalk - Under 1/3 Time\nSit - Over 2/3 Time\nUse hands to finger, handle, or feel - Over 2/3 Time\nReach with hands and arms - 1/3 to 2/3 Time\nClimb or balance - None\nStoop, kneel, crouch or crawl - Under 1/3 Time\nTalk or hear - over 1/3 to 2/3 time\nTaste or smell - None\nOther - None\nPhysical Activity Level:\nThe employee must occasionally lift and/or move up to 20 pounds during site visits or system implementations.\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.\nThe employee is occasionally required to reach with hands and arms.\nManual Dexterity:\nSufficient for frequent handling of documents and digital devices, and for interacting with operational and mobility applications.\nSpecial Vision Requirements:\nSpecial Vision Requirements: Close vision and ability to adjust focus, with occasional need to observe warehouse operations at a distance.\nThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.\nThe Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":10902,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T14:41:21Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.611,"p_room":0.45,"age_days":56,"expected_fill_days":30,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/suddath-sr-manager-it-product-development","json_url":"https://alion.io/job/suddath-sr-manager-it-product-development.json","meta":{"generated_at":"2026-10-09T00:45:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1081,"day_limit":5000,"remaining_today":3919,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195475},"rest":"https://alion.io/mcp/rest/get_company?id=2195475"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuddath-sr-manager-it-product-development"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuddath-sr-manager-it-product-development"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuddath-sr-manager-it-product-development"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suddath-sr-manager-it-product-development\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuddath-sr-manager-it-product-development"}]}