EMEA Core CSM

Where You Fit In

The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team.

This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions. Additionally, a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions, understand SaaS renewal cycles, and has a track recordof exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive, learning organization. It is a demanding and exciting opportunity for the correct candidate.

Impact You Will Make

• Meet and ideally exceed team growth sales goals

• Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time

• Leverage digital-first and 1:many strategies to 1) engage at risk customers to drive adoption and 2) build expansion pipeline

• Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy

• Partner with our channel to drive joint opportunities to close

• Drive customer advocacy - references, case studies, and participation in events

What You Will Bring

• 2 years of prior CSM, BDR or sales experience

• 1 year or more experience working with a CRM system

• A proven ability to manage to a defined plan with stated quarterly objectives

• Strong presentation, written and verbal communication skills

• Fluent English speaking skills

Our Team Values

• Goal orientated

• Team player

• Growth mindset

• Honest, trustworthy, hard-working