{"id":2721716,"url":"https://alion.io/job/sulzer-sales-service-engineer","title":"Sales & Service Engineer","company":{"id":8183,"name":"Sulzer","domain":"sulzer.com","url":"https://alion.io/company/sulzer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":112,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chingola, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7498},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T15:04:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T12:29:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.\nAbout the role\nJob SummaryThe Sale and Service Engineer is responsible for providing technical advice to customers, including commissioning, installing, and testing of products and equipment. This role ensures high-quality service delivery and supports customer satisfaction through technical expertise and problem resolution.\nPurpose of the job\nDevelop and bring to the next level the Mine Water and Mining business in the countries handled from SPUZM - Zambia by specifically increase SULZER presence at customer sites, selling dedicated new equipment, spare parts and offering the related service and assistance\nMain selling tasks and responsibilities\nCapture customer needs and generate request for quotation from all assigned territories and customers he time in technical, commercial and service visits at customer sites\n Ensure in our local Service Center that all repairs orders are executed properly\nRead, learn and fully understand the basic SULZER Sales processes and rules (customer’s specifications, product portfolio, TOA, 10 GR, COSP, PA, STARS, Salesforce, pricing, etc.)\nKeep a high level of collaboration and communication with the local and regional colleagues from which he/she will receive the corresponding administrative support (tendering, quotations follow up, order handling, shipping, invoicing and cash collection)\nReport and communicate customers information. Enter and maintain database records (Salesforce) of customer profiles and prepares and maintains status reports\nAssist Management on reporting (budget, rolling forecast, MBR and the like) when requested\nMain selling tasks and responsibilities\nSupport the Sales Office and their personnel in pump service related issues, e.g. installation supervision, start-up and commissioning, trouble shooting and customer training.\n Coordinate with the customer the repair works at site and/or in the Service Center and generate service business\nSupport Mine Water customers with the start-up of XJ900 pumps\nEducate oneself on new products and features at or if possible before their launch to be able to support the Sales Office and customers\nThe support will be given, especially, in Zambia and the countries under Chingola office responsibility\nGeneral tasks and responsibilities\nBring all ideas and suggestions to increase Sales effectiveness\nParticipate in and actively support company initiatives\n Apply LEAN directives and communicate with the Team\n Familiar with the environmental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact\nFamiliar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks\nQualifications and Experience\nEducational background\n Diploma in engineering or\nMechanical or Electrical Engineer or\nTechnician\n Intermediate user of Microsoft products: Excel, Outlook, Word, etc.\nDesirable experience with an ERP system\nProfessional experience incl. markets, international experience etc.\n Professional experience more than 5 years \n Strong negotiation skills\nExperience in sales support functions\nChange / replacement of spare parts\n Perform pump service\nPersonal strengths\nSuperior organizational and analytical skills\nProblem solving and conflict management\nOpen for changes, demonstrates willingness to change\n Customer and team orientation\nInternational thinking and acting\nAbility to work independently but remain team focused\nAbility to effectively manage schedules and deadlines while prioritizing\nLanguages\n English\nApply Now\nIf you have the required technical expertise, sales experience, and passion for delivering results, we invite you to apply and become part of our successful team\nWhat we offer you\nMedical Aid\nPension\nSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.\nWe are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-16T15:04:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sulzer-sales-service-engineer","json_url":"https://alion.io/job/sulzer-sales-service-engineer.json","meta":{"generated_at":"2026-10-21T16:40:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8183},"rest":"https://alion.io/mcp/rest/get_company?id=8183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsulzer-sales-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsulzer-sales-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsulzer-sales-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sulzer-sales-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsulzer-sales-service-engineer"}]}