{"id":109396,"url":"https://alion.io/job/sulzer-servicenow-development-lead","title":"ServiceNow Development Lead","company":{"id":8183,"name":"Sulzer","domain":"sulzer.com","url":"https://alion.io/company/sulzer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":117,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-10-30T13:07:34Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":139},"description":"Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.\nAbout the role\nSulzer is transforming its IT operating model to better meet business needs and achieve operational excellence. The ServiceNow Development Lead is a key role within the IT Service Management function, responsible for the technical leadership, governance, and delivery of development activities on the ServiceNow platform.The role ensures that ServiceNow solutions are designed and built in a scalable, secure, and upgrade-safe manner, aligned with platform strategy, enterprise architecture, and business priorities. Acting as the technical lead for ServiceNow development, the incumbent provides hands-on expertise, sets development standards, mentors internal developers, and ensures high-quality delivery across ITSM and other ServiceNow capabilities.\nMain Tasks and Responsibilities\nProvide technical leadership and end to end ownership of ServiceNow development activities across the platform. -to-end ownership of ServiceNow development activities across the platform.\n\nTranslate functional and business requirements into robust technical designs, ensuring alignment with ServiceNow best practices and platform strategy.\n\nDefine, implement, and enforce development standards, guidelines, and guardrails (coding standards, scoped applications, update set management, CI/CD, documentation).\n\nLead solution design for ServiceNow customizations, configurations, integrations, and automation, ensuring upgrade safety and long-term maintainability. -term maintainability.\n\nAct as the technical authority for ServiceNow development, performing design and code reviews to ensure quality and consistency.\n\nGuide and mentor internal ServiceNow developers and administrators, supporting capability building and knowledge sharing.\n\nCoordinate and oversee development work delivered by external partners, ensuring adherence to Sulzer standards and quality expectations.\n\nCollaborate closely with ServiceNow platform owners, product owners, process owners, architects, and ITSM stakeholders.\n\nEnsure effective use of ServiceNow platform capabilities, promoting “configuration over customization” and reuse of standard functionality.\n\nOwn the technical lifecycle of developments across environments (development, test, production), supporting release and deployment activities.\n\nSupport integration design and implementation (REST, APIs, middleware, MID Server), ensuring reliable and secure data exchange.\n\nMonitor and continuously improve platform performance, stability, and technical debt.\n\nMaintain technical documentation, design artefacts, and development of runbooks.\n\nContribute to continuous improvement initiatives, automation, and innovation across IT Service Management and adjacent domains.\n\nTo Succeed in This Role, You Will Need:\n5+ years of hands-on experience with ServiceNow development in large, complex enterprise environments. -on experience with ServiceNow development in large, complex enterprise environments.\n\nServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, CIS certifications).\n\nProven experience in a technical lead or senior developer role, guiding development teams and delivery (internal and external).\n\nStrong expertise in ServiceNow development and configuration, including:\n\nJavaScript (server-side and client-side)\n\nBusiness Rules, Script Includes, UI Policies, Client Scripts\n\nFlow Designer and IntegrationHub\n\nService Portal / UI Builder\n\nACLs, data policies, and security model\n\nPowerShell scripting\n\nSolid experience with ServiceNow ITSM, CSM, SPM; exposure to additional modules (ITOM, ITAM, HRSD) is an advantage.\n\nExperience designing and managing integrations using REST/SOAP APIs and MID Servers.\n\nStrong understanding of ServiceNow release management, upgrade-safe development, and environment management.\n\nExperience working in agile delivery models and collaborating closely with product and process owners.\n\nExcellent analytical, problem-solving, and communication skills.\n\nAbility to work independently, manage multiple priorities, and operate effectively in a transforming organization.\n\nNative-level proficiency in oral and written English.\n\nWould Be a Plus:\n\nBachelor’s degree in Information Technology, Computer Science, or a related field.\n\nFamiliarity with CI/CD concepts and DevOps tooling for ServiceNow.\n\nKnowledge of ITIL practices and IT Service Management processes.\n\nExperience working with outsourced development partners or system integrators.\n\nExposure to CMDB, CSDM, and service-oriented data models\n\nWhat we offer you\nA permanent contract.\n\nA competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.\n\nRestaurant tickets\n\nBe part of an experienced, international team\n\nA good vibe working environment.\n\nEnjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.\n\nOther fringe benefits\n\nNo visa or work permit support can be provided for this role.\nSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.\nWe are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.","description_format":"text","description_chars":5543,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-06-12T00:00:00Z"},{"event":"open","at":"2026-10-19T00:27:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.312,"p_room":0.28,"age_days":140,"expected_fill_days":33,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sulzer-servicenow-development-lead","json_url":"https://alion.io/job/sulzer-servicenow-development-lead.json","meta":{"generated_at":"2026-10-30T16:32:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8183},"rest":"https://alion.io/mcp/rest/get_company?id=8183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsulzer-servicenow-development-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsulzer-servicenow-development-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsulzer-servicenow-development-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sulzer-servicenow-development-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsulzer-servicenow-development-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":109396}},{"tool":"search_jobs","arguments":{"company":"sulzer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":109396},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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