{"id":3215350,"url":"https://alion.io/job/sumathi-group-product-support-engineer","title":"Product Support Engineer","company":{"id":4446571,"name":"Sumathi Group","domain":"sumathi.lk","url":"https://alion.io/company/sumathi-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"MS SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T18:30:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"RETAIL\n\n_ we provide more than a solution —\n\nPRODUCT SUPPORT ENGINEER\n\nRetail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi\nHoldings and has over two decades of experience in the industry and the RIT is known as the pioneers in the industry of Retail Information Technology, specializing in providing cutting-edge solutions for retailers. With a commitment to innovation and excellence;\n\nWe are looking for a Creative, Knowledgeable, and well-experienced professional who can join our winning team to deliver quality work to our customers.\n\nDUTIES AND RESPONSIBILITIES:\n\nActively participate to deliver solid customer service and support focus with a desire to deliver a high-quality software support service.\n\nProactively participate in operating the software support helpdesk.\n\nInvolve in software solution implementations in customer sites.\n\nTroubleshoot client-side issues and identify the defects and provide the first-level support.\n\nAttend client sites to perform software maintenance activities.\n\nDemonstrate the software products / Conduct user training to customers.\n\nFollow appropriate company procedures and policies (i.e., change control, security and auditing, release, configuration, problem, and incident management).\n\nTHE IDEAL CANDIDATE SHOULD POSSESS:\n\nDegree/Diploma in Computer Science, Software Engineering, or equivalent from a recognized educational institute with over 2+ years’ experience.\n\nExperience in MSSQL database management.\n\n# Experience in Crystal / SSRS report development & deployment.\n\n# Sound knowledge in programming languages (C#.Net / ASP.net).\nGood team player.\n\n# Good communication and interpersonal skills.\n\n@ Ability to work on a roster basis and willing to travel to customer sites when necessary.\n\nThe selected candidate can be assured of an attractive and enhanced remuneration package with fringe benefits and a challenging/encouraging working environment.\n\nIf you feel you have the required skills and experience for the job, please e-mail your resume to by mentioning the job title in the email subject.\n\ncas Senior Manager - Group Human Resources a Sumathi Holdings (Pvt) Limited\nNo: 491, Galle Road,Colombo 3.\n\nSUMATHI HOLDINGS\n\n@ CONTACT: @ WEB: www.sumathi.com\n\nEmployment: Full Time, Permanent, Onsite\nClosing date: 7 Nov 2026\nJob ref: 1260585","description_format":"text","description_chars":2339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T21:19:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["seen:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sumathi-group-product-support-engineer","json_url":"https://alion.io/job/sumathi-group-product-support-engineer.json","meta":{"generated_at":"2026-10-27T05:31:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446571},"rest":"https://alion.io/mcp/rest/get_company?id=4446571"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumathi-group-product-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumathi-group-product-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumathi-group-product-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumathi-group-product-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumathi-group-product-support-engineer"}]}