{"id":732610,"url":"https://alion.io/job/sumble-customer-success-manager","title":"Customer Success Manager","company":{"id":685967,"name":"Sumble","domain":"sumble.com","url":"https://alion.io/company/sumble","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Snowflake","optional":false},{"name":"Databricks","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-02T12:53:09Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":59},"description":"About Us: Sumble helps go-to-market teams win with deep account intelligence and signals that other data vendors simply can't provide. We map every account, person, and job post globally to uncover insights that were previously impossible to gather. For example, we can identify every company in the US currently running a data migration project involving Databricks, while pinpointing the exact team and person leading the initiative. Our long-term vision is to become the primary destination for accessing high-quality web data. Try the product at sumble.com.\nOur Team: We are a team of 22. We have a strong technical team with experience working at companies such as Meta, Google, Databricks, Stack Overflow, and Kaggle - and a strong GTM team with people Confluent, Snowflake, 11x, Rippling, and Opendoor.\nRequirements\nOwn Your Book of Business\nManage a portfolio of B2B accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle.\nBuild and maintain strong executive and champion-level relationships within each account.\nDeliver regular business reviews that tie product usage to customer outcomes and business value.\nDrive Retention & Flag Churn Risk\nMonitor account health signals - usage trends, support tickets, stakeholder changes - and proactively intervene before risk escalates.\nMaintain an accurate, up-to-date view of renewal likelihood across your portfolio at all times.\nDevelop and execute mitigation plans for at-risk accounts in collaboration with sales and leadership.\nExpand Revenue\nIdentify organic expansion opportunities - new use cases, additional seats, or adjacent products - and partner closely with Account Executives to execute upsell and cross-sell motions.\nBuild multi-threaded relationships within accounts to reduce single-point-of-failure risk and uncover new growth opportunities.\nInfluence Product\nAggregate and synthesize customer feedback into clear, prioritized product insights for the Product and Engineering teams.\nAct as a customer advocate internally - bring the voice of the customer into roadmap discussions, QBRs, and sprint reviews.\nClose the loop with customers when their feedback has influenced product decisions.\nWhat We're Looking For\nExperience in customer success, account management, or a related post-sales role in B2B SaaS or technology - ideally with some exposure to an early-stage or high-growth environment.\nA bias toward action: you don't wait for perfect information to move, you close the loop fast, and you iterate without being asked.\nScrappy and resourceful - when there's no playbook, you write one. When the tool doesn't exist, you find a workaround. You build the plane while flying it.\nExceptional attention to detail: your CRM is always current, your follow-ups never slip, and your customers notice.\nComfortable with ambiguity and change - our product, processes, and priorities will evolve, and you'll evolve with them rather than waiting for things to settle.\nStrong analytical mindset - you're comfortable digging into usage data, building account health models, and presenting findings clearly.\nClear, confident communicator - written and verbal - who can engage comfortably at the C-suite level.\nNatural collaborator who works effectively across Sales, Product, Support, and Engineering with low ego and high output.\nWe hire remotely across US time zones.\nBenefits\n Medical, dental, and vision (US)\n 401k (US)\n Target 4 weeks PTO","description_format":"text","description_chars":3454,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-09-11T10:11:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.45,"age_days":59,"expected_fill_days":35,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sumble-customer-success-manager","json_url":"https://alion.io/job/sumble-customer-success-manager.json","meta":{"generated_at":"2026-11-02T14:31:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685967},"rest":"https://alion.io/mcp/rest/get_company?id=685967"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumble-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumble-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumble-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumble-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumble-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":732610}},{"tool":"search_jobs","arguments":{"company":"sumble.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":732610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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