{"id":2695355,"url":"https://alion.io/job/sumer-it-service-desk-engineer","title":"IT Service Desk Engineer","company":{"id":684716,"name":"Sumer","domain":"sumer.co.uk","url":"https://alion.io/company/sumer-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:58:45Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T23:37:42Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base.\nKey Responsibilities\nRegular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne \nAct as the first line of support for IT issues via phone, email, and ticketing systems\nTroubleshoot hardware, software, and network problems, escalating when required\nManage user accounts and access rights in Microsoft 365 and Active Directory\nConfigure and support desktops, laptops, and mobile devices.\nKeep tickets updated and resolved in line with SLAs\nAssist with IT projects, rollouts, and system improvements\nCollaborate with our office based team in Newcastle-upon-Tyne\n\nSkills, Knowledge & Expertise\nProven experience in an IT support or service desk role\nStrong knowledge of Windows OS, Microsoft 365, and Active Directory\nGood understanding of networking basics (DNS, DHCP, VPN, TCP/IP)\nFamiliarity with ITSM tools (ServiceNow, Freshservice, etc.)\nExcellent troubleshooting and problem-solving skills\nCustomer-focused with strong communication skills\nDemonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team\nA full and valid Driving Licence will be required to attend client site visits\n\nBelong @ Sumer\nAt Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.\nOur values represent what matters most to us and guide how we work every day:\nWe Shine Together\nWe Do the Right Thing\nWe Make It Count\nWe know diverse teams make us stronger. 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