# IT Service Desk Engineer

RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. Key Responsibilities Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne Act as the first line of support for IT issues via phone, email, and ticketing systems Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements Collaborate with our office based team in Newcastle-upon-Tyne Skills, Knowledge & Expertise Proven experience in an IT support or service desk role Strong knowledge of Windows OS, Microsoft 365, and Active Directo

- **Id**: 2695355
- **Url**: <https://alion.io/job/sumer-it-service-desk-engineer>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Newcastle upon Tyne, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-15T09:58:45Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-08T07:52:50Z
- **Board verified**: yes
- **Days open**: 23
- **Description format**: text
- **Description chars**: 2205
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Accounting & Bookkeeping Services, Tax Advisory & Preparation

## Company

- **Id**: 684716
- **Name**: Sumer
- **Domain**: sumer.co.uk
- **Url**: <https://alion.io/company/sumer-2>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Pinpoint

## Salary estimate

- **Min usd**: 32000
- **Max usd**: 60000
- **Period**: year
- **Method**: role_country_seniority_unknown
- **Sample n**: 152

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITSM** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 1
- **Days open**: 23

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-10-16T09:58:45Z
- Event: close; At: 2026-11-04T08:29:33Z
- Event: reopen; At: 2026-11-05T14:44:47Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

## Liveness

- **Score**: 25
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.548
- **P room**: 0.45
- **Age days**: 23
- **Expected fill days**: 14
- **Reasons**: conf:1, win:tail
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.