{"id":2035588,"url":"https://alion.io/job/sumerge-associate-techops-support-engineer","title":"Associate TechOps & Support Engineer","company":{"id":57520,"name":"Sumerge","domain":"sumerge.com","url":"https://alion.io/company/sumerge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Db2","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:50:13Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T23:45:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Associate TechOps & Support Engineer Supports the stability, availability, and performance of production environments by monitoring systems, assisting with incident resolution, supporting deployments, and maintaining operational documentation while developing technical expertise under senior guidance.\nResponsibilities\nMonitor production systems and applications to ensure availability, performance, and timely identification of operational issues.\nAssist with deployment activities, CI/CD pipeline execution, and environment configuration under the guidance of senior engineers.\nSupport containerized environments (Docker, Kubernetes, OpenShift), IBM Cloud Pak Stacks , and platform services while resolving routine operational issues.\nPerform first-level incident analysis, troubleshooting, and escalation, while contributing to root cause investigations and post-incident reviews.\nMaintain system documentation, operational runbooks, configuration records, and knowledge base articles.\nParticipate in on-call support, backup verification, disaster recovery activities, and routine system maintenance to meet service level commitments.\nCollaborate with Development, Quality, Platform Engineering, and Network teams to support stable production operations and continuously improve support processes.\nRequirements\nBachelor's degree or Diploma in Computer Science, Engineering, or a related field.\n0-1 year of experience in Technical Operations, Production Support, System Administration, or a similar technical role.\nGood knowledge of Linux/Windows administration, CI/CD pipelines, Docker, Kubernetes, OpenShift, scripting (Bash, PowerShell, Python), and configuration management.\nFamiliarity with IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.)., and monitoring tools such as Grafana and Prometheus.\nUnderstanding of networking fundamentals, security best practices, identity and access management, backup, disaster recovery, and service reliability concepts.\nGood troubleshooting, incident management complying with the approved SLA/SLO, analytical, and communication skills with the ability to work effectively in a collaborative environment.\nAbility to prioritize tasks, manage multiple activities, and provide high-quality operational support in a fast-paced production 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