{"id":1979937,"url":"https://alion.io/job/sumerge-staff-techops-support-engineer","title":"Staff TechOps & Support Engineer","company":{"id":57520,"name":"Sumerge","domain":"sumerge.com","url":"https://alion.io/company/sumerge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:52:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T21:28:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our Staff TechOps & Support Engineer Ensures the stability, performance, and availability of production systems by managing infrastructure, monitoring environments, responding to incidents, automating operational tasks, supporting deployments, and maintaining security, backups, and documentation\nResponsibilities\nEnsure the availability, performance, and resilience of production environments by proactively monitoring systems and resolving complex operational issues.\nAdminister and optimize CI/CD pipelines, containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to improve operational efficiency.\nLead incident response, perform root cause analysis, and implement preventive actions to reduce recurring issues and improve service reliability.\nDevelop and enhance monitoring, logging, alerting, automation, and operational processes to improve system observability and reduce manual effort.\nProvide technical leadership and mentorship to junior engineers while supporting deployments, release management, and production readiness activities.\nMaintain system security, backup, disaster recovery, and compliance standards while ensuring accurate operational documentation and runbooks.\nCollaborate with Development, Platform Engineering, QUALITY, Network, and Security teams to resolve complex technical challenges and continuously improve production operations.\nRequirements\nBachelor's degree or Diploma in Computer Science, Engineering, or a related field.\n4-6 years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration.\nStrong experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools, scripting (Bash, PowerShell, Python), and configuration management.\nHands-on experience with IBM Cloud Pak Stacks (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), JVM troubleshooting, monitoring, and observability platforms.\nStrong understanding of networking, security best practices, IAM, production support, backup, disaster recovery, scalability, performance tuning, and service reliability principles.\nProven experience in incident management, troubleshooting, root cause analysis, and implementing operational improvements within enterprise production environments.\nExcellent technical leadership, analytical, communication, mentoring, and collaboration skills with the ability to manage multiple priorities 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