{"id":1797029,"url":"https://alion.io/job/sumerge-techops-support-engineer","title":"TechOps & Support Engineer","company":{"id":57520,"name":"Sumerge","domain":"sumerge.com","url":"https://alion.io/company/sumerge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-10T00:25:35Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":38},"description":"Our TechOps & Support Engineer Ensures the stability, availability, and performance of production environments by monitoring systems, automating operational processes, supporting deployments, resolving incidents, and maintaining secure, reliable platform operations.\nResponsibilities\nMonitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs).\nManage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.\nAdminister and troubleshoot containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.\nInvestigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.\nConfigure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.\nSupport backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.\nCollaborate with Development, QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes.\nRequirements\nBachelor's degree or Diploma in Computer Science, Engineering, 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