{"id":1797030,"url":"https://alion.io/job/sumerge-techops-support-manager","title":"TechOps & Support Manager","company":{"id":57520,"name":"Sumerge","domain":"sumerge.com","url":"https://alion.io/company/sumerge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Db2","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Prometheus","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-30T00:00:00Z","employer_posted_date":"2026-08-30","last_verified_at":"2026-10-10T00:25:35Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":39},"description":"Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.\nResponsibilities\nOwn team outcomes across a defined domain or capability. \nSet KPIs and ensure alignment with department-level goals. \nManage capacity, allocate workstreams, and optimize workflows. \nDevelop ICs through structured growth and coaching plans. \nProactively identify and solve performance or process issues. \nLead hiring and talent development efforts. \nDrive cross-team coordination and execution alignment. \nSupport change initiatives and foster a culture of high standards. \nRequirements\nBachelor's degree or Diploma in Computer Science, Engineering, or a related field.\n10-12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.\nStrong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoringand observability tools (Grafana & Prometheus).Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.\nStrong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.\nDemonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.\nExcellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused 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