{"id":2884285,"url":"https://alion.io/job/sumitomo-electric-industries-customer-support-representative","title":"Customer Support Representative","company":{"id":96813,"name":"Sumitomo Electric Industries","domain":"sumitomoelectric.com","url":"https://alion.io/company/sumitomo-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Marcos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:41:14Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T16:48:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nPosition at Sumitomo Electric Interconnect Products, Inc.\nSumitomo Electric Interconnect Products, Inc., a Sumitomo Electric Group company, is looking for a Customer Support Representative role in San Marcos, CA (North San Diego Area).\nThe Customer Support Representative’s primary role is to support customers’ immediate questions, concerns, and scheduled (placed) orders, including unassigned accounts. They provide support through direct and indirect contact with the customer and the Sales Service Representative. This person will report to the Sales Operations Administrator.\nWe ask that staffing firms do not contact us regarding our job listing.\nWe are located in San Marcos, CA, and are looking only for local candidates, to perform work on site. Relocation not offered.\nEssential Duties and Responsibilities:\nDuties include the following (other duties may be assigned):\nSend acknowledgements with delivery information to customers after entering the sales order.\nPrint pickers, file customer purchase orders, acknowledgements, and associated documents daily.\nWork with personnel from those departments to ensure the customers’ orders are handled in a timely and efficient manner so that delivery dates are met.\nAssist with various duties, key accounts, and/or special projects as needed.\nRespond to all customer inquiries via phone and e-mail, concerning the following areas:\nEnter orders into JDE and confirm promise date to customer. \nProvide customers with SEIP Price and Availability as needed and approved by Supervisor or Manager.\nExpedite customer orders per their request.\nResearch and inform customers regarding their specific returns and/or credits.\nProvide SEIP customers, their customers, and all other inquiries with samples and literature upon request.\nRespond to customer complaints professionally and courteously.\nProvide or refer technical assistance if needed.\nUse various customer portals to acquire order release data.\nSend advanced shipping notices as requested by various customers.\nCoordinate the creation and details of special labeling requirements by various customers as needed.\nMaintain literature inventory.\nMaintain and update the Spec Library.\nMaintain customer contact information.\nVarious other operational functions as needed.\nPerform tasks accurately and thoroughly.\nDemonstrate a positive customer service attitude.\nContribute to “Team Effort” to ensure customers receive their products on time and in excellent condition.\nMinimum Qualifications and Requirements:\nMinimum of a High School diploma or equivalent.\nMinimum of 2 years of customer service or sales experience in a distribution and/or manufacturing environment. \nBasic knowledge of all SEIP’s product lines is required\nSensitivity to the customer’s point of view and concerns, and a demonstrated ability to efficiently solve the particular situation is required. \nMust have excellent interpersonal, written, and oral communication skills.\nExperience with Microsoft Outlook, Excel, and Word required.\nEnterprise Resource Planning (ERP) and data entry experience required.\nPreferences:\nBachelor’s degree from an accredited institution.\nWork experience in the heat shrink tubing industry. \nA multilingual speaker. \nSpecial Position Requirements:\nThis role operates in a professional office and manufacturing environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.\nPhysical Requirements:\nWhile performing the duties of this job, the employee may be occasionally required to bend, twist, and lift up to 50 pounds.\nPay Range: $29 - $31 per hour, depending on experience\nAbout Sumitomo Electric Interconnect Products, Inc.\nSumitomo Electric Interconnect Products, Inc. (SEIP) was founded in 1985 as a sales and marketing company. The company was originally formed to sell products made by Sumitomo Electric Industries, Ltd. in Japan to North American customers. SEIP is an independent U.S. company and is wholly owned subsidiary of Sumitomo Electric Fine Polymer (SFP). In 1996, SEIP began US production by building a new manufacturing site in San Marcos, CA. SEIP produces, markets, and sells products based upon heat-shrinkable plastics technology. We supply products to a diverse range of customers in a variety of industries. These include the automotive, aerospace, appliance, communications, electronics, medical, and transit industries to name a few.\nTo learn more about SEIP, please visit https://www.seipusa.com.\nAbout Sumitomo Electric Group\nSince the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.\nTo learn more about Sumitomo Electric Group, please visit https://global-sei.com.","description_format":"text","description_chars":5188,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hardware","Telecommunications","Optical Communications","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-19T23:41:14Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.75,"age_days":6,"expected_fill_days":8,"reasons":["conf:2","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/sumitomo-electric-industries-customer-support-representative","json_url":"https://alion.io/job/sumitomo-electric-industries-customer-support-representative.json","meta":{"generated_at":"2026-10-26T18:30:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96813},"rest":"https://alion.io/mcp/rest/get_company?id=96813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumitomo-electric-industries-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumitomo-electric-industries-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumitomo-electric-industries-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumitomo-electric-industries-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumitomo-electric-industries-customer-support-representative"}]}