{"id":1885482,"url":"https://alion.io/job/summerville-sc-e911-dispatcher","title":"E911 DISPATCHER","company":{"id":2313997,"name":"Town of Summerville","domain":"summervillesc.gov","url":"https://alion.io/company/summervillesc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Summerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-07T13:02:00Z","employer_posted_date":"2026-05-07","last_verified_at":"2026-10-21T12:41:33Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":166},"description":"JOB SUMMARY\nUnder regular supervision, performs dispatch duties for the Town, including receiving and processing requests for law enforcement, fire, and emergency services. Work involves dispatching appropriate personnel for response to requests in protecting lives and property; ensuring calls are handled in a professional and timely manner; exercising judgement in urgency of calls; and preparing and maintaining various documents and logs as required. Employee works under stressful conditions.\nESSENTIAL JOB FUNCTIONS\nMonitors Police and Fire channels on continuous basis and other channels as assigned; dispatch responders according to policies.\nMaintains accurate documentation of all responder’s statuses, locations, and transmissions; and relay information via radio in a calm, concise and professional manner.\nAnswers E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner. \nProvides general information to citizens and direct callers to appropriate department, agency, or other services when necessary. \nMakes outgoing calls to citizens, wrecker companies, businesses etc. \nEnters calls for service and officer initiated calls into a computer aided dispatch system.\nUtilizes computer system to access the National Crime Information Center to check status on wanted/missing persons and stolen property; monitors all incoming messages and responds appropriately; and enter persons and property into the system when necessary.\nUtilizes various computer resources to research information for responders and citizens.\nAssists responders and other department members with various tasks as requested.\nReceives Warrants, complete reports, and enter information into CAD and NCIC systems.\nFollows policies, procedures, and instruction of the Communications Center.\nMonitors multiple facility cameras.\nCompletes variety of paper and digital forms.\nAssists citizens and responders via walk-up windows.\nMakes quick decisions with little or no assistance.\nRetains extensive knowledge of Police, Fire, and Communications policies and procedures, systems, and jurisdictions.\nWorks 12 hour shifts at a computer with multiple monitors and wear a headset for entire shift, with few breaks and in close proximity to co-workers.\nResponds and remain at work for multiple days during major disasters and emergencies.\nOperates efficiently in a fast-paced, team environment.\nManages keys to various locations in the town that have been issued to officers.\nPerform other duties and tasks as assigned.\nTo perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. \nMINIMUM EDUCATION AND EXPERIENCE\nMust be at least 18 years of age with a High School diploma or GED. Must have computer skills (i.e. Microsoft Office and Windows) and typing speed of 40 wpm.\nKNOWLEDGE, SKILLS AND ABILITIES\nKnowledge of the methods, policies and procedures of the Dispatch Department as they pertain to the performance of duties of the E911 Dispatcher. \nKnowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. \nKnowledge of the organization of the Town and of related departments and agencies. \nKnowledge of the methods and procedures of police and fire service communications, including E-911, NCIC and radio communications. \nKnowledge of and skill in the use of communications equipment. \nKnowledge of departmental rules and regulations regarding the use of radio equipment and of maintaining contact with officers and various agencies. \nKnowledge of the layout of the Town roads and of the locations of various neighborhoods; ability to read, interpret and understand Town maps. \nKnowledge of modern office practices and equipment. \nKnowledge of modern office practices and techniques; and knowledge of and skill in the use of computers for data processing and records management. \nKnowledge of proper English usage, vocabulary, punctuation and spelling; and knowledge of basic mathematics.\nKnowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. \nKnowledge of principles and practices of record keeping.\nKnowledge of the occupational hazards and safety precautions of the trade. \nKnowledge of how to react calmly and quickly in emergency situations. \nSkill in applying a responsible attention to detail as necessary in preparing reports and correspondence. \nAbility to comprehend, interpret and apply regulations, procedures and related information. \nAbility to provide efficient, effective and professional service to officers and the public. \nAbility to communicate via radio and telephone in a clear and concise manner. \nAbility to communicate effectively with members of the public and deal with the public in a professional manner. \nAbility to obtain accurate information when dealing with callers who are upset, afraid, injured, etc. Is able to transmit accurate information. \nAbility to give accurate direction over the telephone, providing the shortest route possible to emergency scenes. \nAbility to properly and effectively handle stressful calls that require special training and insight for successful intervention by the appropriate personnel. \nAbility to type accurately at a rate sufficient for the successful performance of assigned duties. \nAbility to read and interpret various materials pertaining to the responsibilities of the job. \nAbility to take the initiative to complete the duties of the position without the need of direct supervision.\nAbility to use independent judgment in performing routine and non-routine tasks. \nAbility to plan, organize and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees as necessary. \nAbility to function effectively as a member of a work team. \nAbility to learn and utilize new skills and information to improve job performance and efficiency.\nAbility to work under stressful conditions as required. \nPHYSICAL REQUIREMENTS\nMust be physically able to operate different types of equipment and machinery including office equipment, communications equipment, etc. Must be physically able to exert up to ten pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting much of the time, with extended periods of time at a keyboard.\nADDITIONAL INFORMATION:\nBenefits Offered\nHealth insurance\nDental insurance\nLife insurance\nSC Retirement System\n401k deferred compensation\n457b deferred compensation\nVacation Leave\nSick Leave\nHoliday Leave (12 holidays)\nFlexible Spending Accounts\nOther Voluntary Insurance\nThe Town of Summerville is an Equal Opportunity Employer and will recruit and hire employees without regard to race, religion, color, national origin, genetic information, sex (including pregnancy, childbirth, and related conditions), age, political affiliation or disability, except when physical condition is a bona fide occupational qualification, and any other status protected by federal or state law.\nAPPLICATION SPECIAL INSTRUCTION\nCandidate must include the following:\nResume\nCurrent Credit Report\nCopy of High School, GED, College Diploma, or equivalent\nCopy of Birth Certificate\nCopy of Social Security Card\nCopy of Driver’s License\nDD214 (for military or veterans)\nAny application submitted without the above listed paperwork will not be considered for employment.","description_format":"text","description_chars":7675,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-05T02:14:31Z"},{"event":"close","at":"2026-10-16T01:51:24Z"},{"event":"reopen","at":"2026-10-16T13:42:32Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.177,"p_room":0.28,"age_days":166,"expected_fill_days":23,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/summerville-sc-e911-dispatcher","json_url":"https://alion.io/job/summerville-sc-e911-dispatcher.json","meta":{"generated_at":"2026-10-21T14:05:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2313997},"rest":"https://alion.io/mcp/rest/get_company?id=2313997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummerville-sc-e911-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummerville-sc-e911-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummerville-sc-e911-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summerville-sc-e911-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummerville-sc-e911-dispatcher"}]}