{"id":3047401,"url":"https://alion.io/job/summit-bank-support-specialist-i-operations","title":"Support Specialist I - Operations","company":{"id":2220584,"name":"Summit Bank","domain":"sbko.bank","url":"https://alion.io/company/sbko","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eugene, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:21:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T02:15:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"TITLE: Support Specialist I - Operations\nREPORTSTO: Central Operations Supervisor\nFLSA: Non-Exempt\nCATEGORY: Full Time\nSHIFT: Monday - Friday 8:30am - 5:30pm\nSUMMARY\nSupport Specialist I supports the Central Operations/eBanking daily activities and processes. Responsible for ensuring key Operations daily deadlines are met and completed. Also supports the onboarding process, maintenance, and all client inquiries pertaining to Business VISA cards. Assumes responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to employment and banking.\nESSENTIAL DUTIES\nDaily domestic and foreign wire origination, receipt, foreign draft origination and related documentation.\nDebit card support and processes to include: Enfact debit card issues, Reg. E claims, maintenance, and debit card orders.\nBusiness VISA card support and processes to include: Enfact card issues, maintenance, card orders, onboarding new clients and cardholders.\nDaily Exception item processing, can include NSF Items, Stop Payments, Non-post Items, & Charge Backs, etc.\nPreforming account maintenance such as Address/Contact change requests, Posting errors, and submitting Cash Letter Adjustments. \nProvides clients support and responds to general inquiries and possible returns for ACH RDFI processing. \nProvides direct and indirect customer service by giving advice and answers for a variety of basic to complex questions regarding products, services, deposit account systems, and back-room functionality to customers and to co-workers. \nResearches, compiles, and reports work unit and individual volume, productivity, quality and other statistics using data base queries and other resources such as spreadsheets for presentation to Management. \nReviews general ledger data combined with appropriate support documentation to make entries to the general ledger system and/or to reconcile general ledger accounts.\nSECONDARY DUTIES\nMaintains a proficient knowledge of all applicable banking rules and regulations.\nEnsures all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete. \nAssumes responsibility for various department functions in the absence of staff members or in overload situations.\nCompletes assigned Compliance Training schedule. Maintains compliance with the Bank’s BSA/AML policies and procedures.\nGENERAL\nProvides excellent personal customer service to all internal and external clients by treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; and accepting responsibility for own actions.\nFollows policies and procedures; completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring.\nApplies good judgment in decision making and sees beyond immediate assignments and acts on opportunities and problem areas.\nPerforms position safely, without endangering the health or safety to themselves or others and reports potentially unsafe conditions. \nWorks according to established schedules, arriving on time and with a positive attitude.\nAny other duties as defined by management.\nQUALIFICATIONS AND DEMONSTRATED ABILITIES\n\nThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.\nHigh School Diploma or equivalent.\n1 to 2 years previous banking and/or client service experience in a professional environment.\nProven ability to communicate and interact professionally with internal and external clients and work effectively as part of a team. \nIntermediate skills in computer terminal and personal computer operation; keyboarding, word processing, spreadsheet and specialty software programs. (QuickBooks/Quicken experience a plus)\nExcellent organizational and time management skills to ensure maximum productivity and to meet simultaneous deadlines.\nCurrent Driver’s License and access to reliable vehicle.\nAbility to deal with complex problems involving multiple facets and variables in non-standardized situations. \nAbility to read, analyze, and interpret business periodicals, professional journals, and technical procedures.\nExcellent organizational and time management skills, to ensure maximum productivity.\nExceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, and to speak clearly to clients, colleagues, and shareholders.\nWorking knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.\nAbility to work with minimal supervision while performing duties and to handle confidential information with discretion. \nPHYSICAL REQUIREMENTS\nRepetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties such as typing, writing, maintaining files and counting currency.\nOccasional use of arms such as pushing/pulling to open and close drawers and cabinets.\nFrequent walking to assist customers and staff members at various locations within the Bank.\nAbility to sit and/or stand for extended periods of time at assigned station.\nAbility to bend and/or reach, and to lift and carry up to 30 pounds.\nContinuous clarity of vision at 20 inches or less for normal processing of 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