{"id":1715287,"url":"https://alion.io/job/summit-fire-security-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2163339,"name":"Summit Fire & Security","domain":"summitfiresecurity.com","url":"https://alion.io/company/summitfiresecurity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":315,"ghost_share":0.283,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-02T15:04:54Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-10T14:25:12Z","board_verified":false,"closed_at":"2026-10-10T14:25:12Z","days_open":37,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":37},"description":"JOB SUMMARY:\nThe purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.\nESSENTIAL JOB DUTIES:\nProvide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. \nWork with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.\nAssist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).\nCorrectly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.\nProcess Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.\nProcess all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail. \nTrack and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. \nProcess customer payments, as appropriate.\nPreform collection responsibilities, as assigned.\nMaintain office cleanliness.\nScheduling Responsibilities (as assigned):Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.\nManage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership.\nLeverage future scheduling with Accounts Receivable concerns concerning past due accounts.\nResolve any scheduling conflicts including verifying and/or update account details, as needed.\n\nOther duties may be assigned.\nQUALIFICATIONS:\nThe qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.\nEducation, Training, Certifications:\nHigh School Diploma or GED, required\nExperience, Knowledge, Skill Requirements:\n2 years customer service\n2 years of professional computer \n1 year front desk experience\n1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).\nCommunication Skills:\nMust have the ability to effectively read, write and communicate in English with employees and customers.\nSystems and Software Skills:\nAbility to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.\nOther Qualifications:\nValid driver’s license with acceptable driving record required. \nMust be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.\nPHYSICAL & WORK ENVIRONMENT REQUIREMENTS:\nReasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.\nPhysical Requirements:\nWhile performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift \nWork Environment:\nEmployee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.\nWe are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.\nWhile this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.","description_format":"text","description_chars":4466,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Irrigation","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-02T18:26:00Z"},{"event":"close","at":"2026-10-10T14:25:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 4","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":4,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/summit-fire-security-customer-service-representative-3","json_url":"https://alion.io/job/summit-fire-security-customer-service-representative-3.json","meta":{"generated_at":"2026-10-11T20:13:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2163339},"rest":"https://alion.io/mcp/rest/get_company?id=2163339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummit-fire-security-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummit-fire-security-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummit-fire-security-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summit-fire-security-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummit-fire-security-customer-service-representative-3"}]}