{"id":3513436,"url":"https://alion.io/job/summit-next-customer-experience-specialist-immediate-joining","title":"Customer Experience Specialist (Immediate Joining)","company":{"id":4489191,"name":"SummitNext","domain":"summitnext.com","url":"https://alion.io/company/summit-next","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Klang, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:11:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T10:21:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.\nAs we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms.\nPosition\nCustomer Experience Specialist (Bukit Raja, Klang)\nJob Description\nCreate and manage product listings across all platforms including marketplaces and online stores.\nCheck and update product packaging information to ensure accuracy.\nUpload and maintain consistent product information across all platforms\nProvide support to customer service and warehouse teams when required.\nHandle Lazada and Shopee live chat requests.\nConduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards.\n Identify and report any inconsistencies, errors, or issues in listings, visuals, and stock data to ensure high accuracy and smooth operations.\nOversee return and refund requests, ensuring fair and timely resolutions. Handle disputes by retrieving necessary proof (e.g., requesting videos from the warehouse, contacting platform representatives, and following up on cases).\nVerify and process returned parcels, ensuring required evidence (photos/videos) is documented for clarity and resolution.\nManage partial order cancellations, ensuring customers are informed of alternative solutions where applicable\nJob Requirements\nFresh graduates may apply.\n1-2 years of experience in e-commerce operations, quality control, or a related field will be an added advantage.\nExcellent communication and organisational skills.\nStrong attention to detail and ability to multitask.\nProficiency in creating product listings, managing inventory, and visual content creation.\nExperience with the Magento platform is an asset.\nAbility to work independently with minimal supervision.\nJob Type\n5 days a week (Work in Office)\nSalary\nBasic Salary - RM2700\nBenefits\nEPF, SOCSO\nBirthday Leave\nMaternity Leave\nAnnual Leave, Parental Leave, etc.\nOpportunities for promotion\nProfessional development\nExpected Start Date\nImmediately\nKnow More About Us\nGlassdoor:https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm\nInstagram:https://www.instagram.com/summitnexttechnologies\nLinkedIn:https://www.linkedin.com/company/summitnext-technologies/\nWebsite: https://summitnext.com/","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-30T09:11:31Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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