{"id":3513464,"url":"https://alion.io/job/summit-next-customer-service-specialist-remote","title":"Customer Service Specialist (Remote)","company":{"id":4489191,"name":"SummitNext","domain":"summitnext.com","url":"https://alion.io/company/summit-next","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:11:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T12:45:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Overview\nWe are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.\nKey Responsibilities\nMonitor social media platforms and online channels for brand mentions in real-time.\n\nIdentify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.\n\nStay updated on emerging trends, discussions, and public sentiment related to the brand.\n\nManage multiple corporate social media accounts across various platforms.\n\nSchedule and publish content provided by the internal content team according to the content calendar.\n\nEnsure consistency in tone, messaging, and brand alignment across all channels.\n\nPrepare regular reports on social media activity, sentiment analysis, and performance insights.\n\nRequirements\nFamiliarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).\n\nStrong attention to detail with the ability to identify sensitive or potentially harmful content.\n\nGood communication skills with the ability to report issues clearly and promptly.\n\nBasic understanding of social media trends and digital engagement.\n\nAbility to manage multiple accounts and tasks efficiently.\n\nSelf-driven, responsible, and able to work independently.\n\nPreferred Qualifications\nPrior experience in social media management, digital marketing, customer service, or online community monitoring.\n\nExperience using social listening or monitoring tools is an added advantage.\n\nWhy Join SummitNext?\nAt SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.\nKnow More About Us\nGlassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm\n\nInstagram: https://www.instagram.com/summitnexttechnologies\n\nLinkedIn: 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