{"id":3513491,"url":"https://alion.io/job/summit-next-network-engineer-enterprise-contact-center","title":"Network Engineer: Enterprise & Contact Center","company":{"id":4489191,"name":"SummitNext","domain":"summitnext.com","url":"https://alion.io/company/summit-next","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"HIPAA","optional":false},{"name":"OSPF","optional":false},{"name":"PCI DSS","optional":false},{"name":"VPN","optional":false},{"name":"Ansible","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:11:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T05:31:16Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Role Summary\nOwns day-to-day engineering and operations of the TLCx enterprise network across US delivery sites and cloud environments: LAN/WAN, wireless, firewalls, VPN, and the voice-grade QoS that contact center operations depend on. Carries both project work (site buildouts, refreshes, client connectivity) and operational ownership (monitoring, incident response, change management).\nKey Responsibilities\nEngineer, configure, and maintain switching, routing, and wireless infrastructure across delivery sites and corporate environments\nAdminister firewalls and security appliances: rule management, VPN (site-to-site and remote access), segmentation, change control\nOwn QoS design and enforcement for real-time voice traffic; troubleshoot latency, jitter, and packet loss affecting contact center operations\nManage SD-WAN and site connectivity, including carrier circuits, failover validation, bandwidth capacity planning\nSupport SIP trunking and telephony network dependencies alongside Build tier platform engineers\nStand up and document client-dedicated connectivity: VPN tunnels, private circuits, segmented VLANs per client security requirements\nProduce and maintain network diagrams, IP schemas, and configuration baselines for client security assessments/audits (PCI-DSS, HIPAA, IRS 1075)\nExecute evidence requests for vendor risk assessments: firewall rule reviews, segmentation validation, penetration test remediation\nOperate network monitoring/alerting; triage and resolve incidents within SLA, escalate per runbook\nParticipate in on-call rotation covering India business hours with defined US overlap\nConduct root cause analysis for P1/P2 incidents; deliver written RCA within 48 hours\nRequired Qualifications\n4-8 years hands-on network engineering in enterprise or managed services environments\nProduction experience with enterprise switching/routing (Cisco, Aruba, Fortinet, or equivalent) and firewall administration\nDemonstrated experience supporting voice/RTP traffic and QoS in contact center or UC environments\nWorking knowledge of SD-WAN, IPsec VPN, BGP/OSPF, network segmentation design\nExperience producing audit-ready network documentation and supporting compliance assessments\nCCNA or equivalent certification (CCNP preferred)\nStrong written and spoken English\nPreferred Qualifications\nBPO, contact center, or managed services delivery environment background\nExposure to Meraki or Ubiquiti UniFi fleets in branch environments\nExperience with network automation (Python, Ansible) and infrastructure-as-code\nPrior work in regulated environments (healthcare, government, financial services)\nLocation: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)\nEngagement: Contract to Hire | 12-Month Initial Contract\nLevel: Mid-Senior (4-8 years experience)\nReports To: US-based CTO / Infrastructure Lead","description_format":"text","description_chars":2836,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T09:11:31Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":9,"expected_fill_days":27,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/summit-next-network-engineer-enterprise-contact-center","json_url":"https://alion.io/job/summit-next-network-engineer-enterprise-contact-center.json","meta":{"generated_at":"2026-11-09T09:41:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4489191},"rest":"https://alion.io/mcp/rest/get_company?id=4489191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummit-next-network-engineer-enterprise-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummit-next-network-engineer-enterprise-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummit-next-network-engineer-enterprise-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summit-next-network-engineer-enterprise-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummit-next-network-engineer-enterprise-contact-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513491}},{"tool":"search_jobs","arguments":{"company":"summitnext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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