{"id":3513499,"url":"https://alion.io/job/summit-next-qa-engineer-contact-center-applications","title":"QA Engineer - Contact Center Applications","company":{"id":4489191,"name":"SummitNext","domain":"summitnext.com","url":"https://alion.io/company/summit-next","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Postman","optional":true},{"name":"SoapUI","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T09:11:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T23:00:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role Summary\nOwns quality assurance and release validation for a US-based client's core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API testing. IVR/contact center testing is one part of the scope, not the primary focus, this role needs someone who can validate an entire enterprise platform end-to-end, not just voice/call-flow components. Contact center or CCaaS platform exposure is a plus, but general enterprise QA depth matters more than specific platform experience.\nKey Responsibilities\nDevelop and maintain end-to-end test plans covering the full application: UI, backend, APIs, integrations, and reporting\nExecute functional, regression, integration, and system testing across releases\nTest security/compliance configurations: access controls, data protection, audit logs\nTest API integrations under simulated load, response times, error handling, retry behavior\nPerform database/backend validation using SQL\nOwn the release process, coordinate build, test, and deployment stages across the team\nMaintain release calendar, change management documentation, and pre-deployment validation checklists\nOwn defect lifecycle from identification through production verification\nMaintain quality dashboards: test coverage, defect density, regression pass rates, release readiness\nConduct post-deployment validation for production releases\nWhere applicable, validate voice/IVR and omnichannel routing functionality as part of broader platform testing\nRequired Qualifications\n3-6 years of QA experience testing enterprise software platforms (web, API, backend/database)\nStrong hands-on experience with functional, regression, and integration testing\nHands-on experience with API testing tools (Postman, SoapUI, or equivalent)\nWorking knowledge of SQL for backend/database validation\nProficiency in test case management and defect tracking tools (Jira, Azure DevOps, or equivalent)\nStrong analytical and documentation skills\nPreferred Qualifications\nExperience testing contact center or CCaaS platforms (Genesys, NICE, Five9, Cisco, or Amazon Connect) is a plus, but not required\nExperience in regulated or enterprise environments (healthcare, banking, telecom)\nISTQB Foundation or Advanced certification\nBackground in change management and release coordination (ITIL or equivalent)\nLocation: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)\nEngagement: Contract to Hire | 12-Month Initial Contract\nLevel: Mid (3-6 years experience)\nReports To: Application Pod Lead (US-based client)","description_format":"text","description_chars":2618,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T09:11:31Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/summit-next-qa-engineer-contact-center-applications","json_url":"https://alion.io/job/summit-next-qa-engineer-contact-center-applications.json","meta":{"generated_at":"2026-11-04T01:47:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4489191},"rest":"https://alion.io/mcp/rest/get_company?id=4489191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummit-next-qa-engineer-contact-center-applications"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummit-next-qa-engineer-contact-center-applications"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummit-next-qa-engineer-contact-center-applications"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summit-next-qa-engineer-contact-center-applications\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummit-next-qa-engineer-contact-center-applications"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513499}},{"tool":"search_jobs","arguments":{"company":"summitnext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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