{"id":3513527,"url":"https://alion.io/job/summit-next-team-leader-customer-service","title":"Team Leader - Customer Service","company":{"id":4489191,"name":"SummitNext","domain":"summitnext.com","url":"https://alion.io/company/summit-next","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sungai Petani, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":5000,"currency":"MYR","period":"month","gross":null,"usd_annual":14796},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T09:11:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T13:03:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\n\nWe are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.\nAs we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry.\nResponsibilities :\n1. Operations Management\nEnsure all relevant communications, KPIs record, data and reports are updated and recorded for reference.\nRun projects, deliver action plans and deliverables within agreed timeline.\nEnsure daily tracking reports are updated & accurate.\nPrepare Weekly/Monthly/Quarterly reports in a timely manner.\nConduct weekly, monthly or quarterly business presentations to management and client.\nResponsible to manage the overall site activities in the absence of the Operations Manager\nCommunicate issues and risks to the management team as appropriate.\nRequired to be the Planner, Strategist & Implementer of the Client's initiatives and requests.\nEnsure team members strictly adhere to call centre discipline & guidelines.\n 2. Team Management\nLead, mentor and coach Customer Service Agents to meet business KPIs.\nConduct active monitoring of Customer Service Agents to ensure that they are aligned in meeting the business KPIs.\nCreating team connection, communicating directions, goals and providing regular performance feedback to the team.\nPerform regular contact engagement with team members, example: one to one performance review, team meetings and skip level sessions.\nConduct activities in the team (daily, monthly, weekly) to keep the team motivated, energised, and performance focused.\nHandles and resolves escalations from team members and clients.\nConstantly evaluate, audit and coach team members to provide accurate information to customers.\nConduct interviews when hiring is required.\n Job Requirement:\nMinimum 2 years of experience as Team Leader in a contact centre environment.\nMust be able to supervise, train, coach & motivate a team.\nRequired skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.\nMust be a critical and analytical thinker.\nStrong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.\nAble to multitask, work independently with minimal supervision.\nProficient in Microsoft Office applications and experience working with CRM systems.\nAbility to work flexible hours, including weekends\n5 days a week\nJob Type: Full-time\nPay: RM4,000.00 - RM5,000.00 per month\nBenefits:\nMaternity leave\nOpportunities for promotion\nProfessional development","description_format":"text","description_chars":2666,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T09:11:31Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":14796,"is_top_pay":false},"html_url":"https://alion.io/job/summit-next-team-leader-customer-service","json_url":"https://alion.io/job/summit-next-team-leader-customer-service.json","meta":{"generated_at":"2026-11-04T16:24:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4489191},"rest":"https://alion.io/mcp/rest/get_company?id=4489191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummit-next-team-leader-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummit-next-team-leader-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummit-next-team-leader-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summit-next-team-leader-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummit-next-team-leader-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513527}},{"tool":"search_jobs","arguments":{"company":"summitnext.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513527},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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