Regional Manager - Summit Property Management

We are growing! Summit Property Management is seeking a highly skilled and results-driven Regional Manager to oversee a portfolio of multi-family communities. The ideal candidate will bring proven expertise in investor and ownership accountability, asset collections, and turnaround strategies for underperforming properties. This role requires strong leadership, superior customer service skills, and the ability to build teams.

The Regional Manager will serve as a key liaison between ownership groups, asset managers, and onsite teams to ensure properties achieve operational, financial, and resident satisfaction goals.

Responsibilities:

(include, but are not limited to)

• Provide direct leadership and support to Property Managers across a designated regional portfolio.
• Drive operational performance to meet or exceed ownership/investor expectations.
• Develop and execute turnaround strategies for underperforming or troubled assets.
• Monitor property financials, including rent collections, expense management, and variance reporting.
• Ensure timely and accurate reporting to ownership groups, asset managers, and executive leadership.
• Maintain strong customer service standards to maximize resident retention and community reputation.
• Train, mentor, and develop onsite management teams to ensure consistency in policies, procedures, and performance.
• Conduct regular property visits to assess physical conditions, operational practices, and compliance adherence.
• Partner with accounting and asset management to ensure accuracy of budgets, forecasts, and collections.
• Lead and support marketing, leasing, and resident engagement initiatives to drive occupancy.
• Collaborate with ownership and investors on strategy, financial goals, and capital improvements.
• Enforce company policies and promote a positive, team-oriented culture.

Minimum Qualifications:

• 5+ years of regional manager experience in the multi-family housing industry.
• Proven success in asset recovery, turnaround strategies, and operational improvement.
• Demonstrated track record of effective collections management and improving delinquency metrics.
• Excellent leadership, coaching, and communication skills with the ability to manage diverse teams.
• Strong financial acumen, including budgeting, forecasting, and investor reporting.
• Customer service focused, with the ability to build trust and positive relationships with residents, staff, investors, and ownership groups.
• Proficiency in property management software (Yardi, RealPage, or similar).
• Ability to travel regularly within assigned portfolio.

Physical Demands: The job is periodically sedentary but requires mobility (i.e., climbing stairs or squatting) to tour and inspect apartments/communities. Involves sitting, walking, or standing for prolonged periods and stooping for brief periods. There is some repetitive motion of the

hands and wrists associated with using a computer.

Summit Property Management is committed to creating a workplace where employees feel valued and supported. Our employees are our greatest asset, and we strive to create an environment where they can thrive. Our core values of care, capacity, character, and camaraderie guide our work and help us create a positive and productive workplace.

We are proud to uphold these values and believe they make Summit Property Management a great place to work.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon the successful completion of a background check.

This job description is intended to be a comprehensive overview of the position but is not exhaustive. The employee may be required to perform other duties as assigned by management. Summit Property Management is a team-oriented organization, and we expect all employees to be willing to help wherever needed. We also reserve the right to change or amend this job description at any time.