{"id":2140845,"url":"https://alion.io/job/summithospitality-operations-manager","title":"Operations Manager","company":{"id":2455478,"name":"summithospitality","domain":"summithospitality.com","url":"https://alion.io/company/summithospitality","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1013},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T12:49:52Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-09T19:45:32Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Description\nSUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION\nSUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.\nPREREQUISITES/QUALIFICATIONS:\nA minimum of 2-5 years of experience with name-brand hotel/restaurant companies\n2-5 years of progressive management experience preferred\nService-oriented style with professional presentation and interpersonal skills\nHotel/Hospitality degree is an asset\nClear concise, written and verbal communication skills (English)\nProficient in Microsoft & Excel\nHigh energy, entrepreneurial spirit, motivational leader.\nInterest in career progression in hotel/hospitality management roles\nWORK ENVIRONMENT:\nFlexible work schedule\nAble to lift 25 lbs.\nValid Driver’s License\nSitting, standing, and moving for extended periods of time\nBenefits:\nPersonal time/Vacation time\nInsurance benefits\nQuarterly Bonuses\nHotel Discounts\nSummit Hospitality Group is an Equal Opportunity Employer.\nSummit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.\nRequirements\nDUTIES & RESPONSIBILITIES:\nThe expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt\nResponsible for short and long term planning and management of the hotel’s Front Office operations\nDevelop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel\nStrict adherence to the approved budget for the hotel operations\nEnsure proper staffing levels for customer service goals\nMaintain guest room inventory\nCoach and counsel employees to reflect Corporate and Brand Service Standards and Procedures\nPerform all tasks of a Front Office staff as needed to facilitate service\nOps Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections\nMaintain excellent communications with Housekeeping Department\nMaintain information on prices, rates, special packages, programs, etc.\nInvestigate, analyze, resolve and report guest complaints in a timely fashion\nCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities\nCover open shifts due to call offs and/or low business levels\nMust be able to work all shift including weekends and evenings\nCapable of developing and training subordinates \nInspect public areas and ensure proper cleanliness\nDuties are subject to change and additional responsibilities/tasks may be assigned as needed","description_format":"text","description_chars":3450,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Quarterly bonuses"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-09T03:08:33Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.697,"p_room":0.75,"age_days":23,"expected_fill_days":30,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/summithospitality-operations-manager","json_url":"https://alion.io/job/summithospitality-operations-manager.json","meta":{"generated_at":"2026-10-10T00:36:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":998,"day_limit":5000,"remaining_today":4002,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2455478},"rest":"https://alion.io/mcp/rest/get_company?id=2455478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsummithospitality-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsummithospitality-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsummithospitality-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/summithospitality-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsummithospitality-operations-manager"}]}