{"id":2192589,"url":"https://alion.io/job/sumsub-technical-support-engineer-l2-3","title":"Technical Support Engineer (L2)","company":{"id":63406,"name":"Sumsub","domain":"sumsub.com","url":"https://alion.io/company/sumsub","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"Postman","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-03-20T15:00:21Z","employer_posted_date":"2026-03-20","last_verified_at":"2026-10-10T20:37:30Z","board_verified":true,"closed_at":null,"days_open":204,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":203},"description":"Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.\nTrusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.\nSumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.\nNow we are looking for a Technical Support Engineer to join our team!\nWhat You Will Be Doing:\nProviding technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.\n\nPerforming a technical analysis of reported problems and define plans for resolving them.\n\nInteracting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.\n\nCollaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.\n\nCommunicating with clients using chat, email, and outbound calls.\n\nAbout You:\nFluent in English (both oral and written, upper-intermediate as a minimum).\n\n1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. (L1 experience and a clear drive to grow into more technical work is welcome.)\n\nConfident with web fundamentals: HTTP requests and status codes, REST APIs, JSON, and debugging network requests in the browser's developer console.\n\nAble to read and write basic SQL queries to investigate data-related issues.\n\nUnderstanding of how requests flow through web and mobile SDK integrations, from the client through to the backend - enough to narrow a problem down to the right layer.\n\nA genuine, customer-first attitude: friendly, patient, and sincerely motivated to help.\n\nAnalytical mindset and the ability to stay oriented in a large, constantly changing flow of information.\n\nWould be considered a plus:\nHands-on experience with Postman or similar tools for API troubleshooting.\n\nFamiliarity with logging and monitoring tools (e.g. Grafana, Kibana, Datadog).\n\nUnderstanding of KYC/AML, identity verification, or fintech/compliance domains.\n\nWhat We Offer:\nRemote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.\n\nTrue flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.\n\nExtra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.\n\nWork that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.\n\nCompensation. We offer fair and transparent pay, benchmarked to the market.\n\nTruly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.\n\nGrowth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.\n\nTeam offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.\n\nGetting you set up. We make sure you have access to the tools and hardware you need to do your work well.\n\nFriendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.\n\nThe hiring stages: TA screening -> Hiring Manager Interview\nSounds like a great opportunity for your career development? Then go ahead and apply!\nWe are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.\n___________________________________________________________________________________________________\nWe believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.\nThis role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.\nThe applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.","description_format":"text","description_chars":5501,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T18:24:41Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.536,"p_room":0.28,"age_days":203,"expected_fill_days":61,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sumsub-technical-support-engineer-l2-3","json_url":"https://alion.io/job/sumsub-technical-support-engineer-l2-3.json","meta":{"generated_at":"2026-10-11T03:03:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":329,"day_limit":5000,"remaining_today":4671,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63406},"rest":"https://alion.io/mcp/rest/get_company?id=63406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumsub-technical-support-engineer-l2-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumsub-technical-support-engineer-l2-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumsub-technical-support-engineer-l2-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumsub-technical-support-engineer-l2-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumsub-technical-support-engineer-l2-3"}]}