{"id":3344479,"url":"https://alion.io/job/sumup-crm-manager-consumer","title":"CRM Manager- Consumer","company":{"id":2055,"name":"SumUp","domain":"sumup.com","url":"https://alion.io/company/sumup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":110,"ghost_share":0.018,"stale_share":0.782,"repost_share":0.045,"time_to_fill_p50_days":42,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":118000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"Braze","optional":false},{"name":"Instagram","optional":false},{"name":"Iterable","optional":false},{"name":"LinkedIn","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-27T15:43:13Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T23:47:34Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CRM Manager- Consumer\nTeam description\nSumUp's Consumer Bank is building the next generation of an everyday financial product. The Consumer CRM team turns every new sign-up into an active, engaged customer by designing the journeys that guide people from onboarding through to their first transaction and beyond. As the business enters a major growth phase in 2027, you'll take ownership of this activation funnel, build the lifecycle comms that bring each new launch to life, and have a direct hand in lifting one of our most important conversion metrics.\nWhat you'll do\nBuild and launch event driven activation journeys that guide new customers through sign up, KYC, first fund and first transaction, across push, email, in app, WhatsApp and SMS\nWrite clear, on-brand campaign copy for every channel, from push notifications to email, supported by AI agents built for the job\nBuild audience segments, track daily performance and run A/B tests on copy, timing and channel\nPartner with Product and GTM teams across six markets to ensure every new launch has its lifecycle communications ready for launch and tailored to each market.\nWhat you'll bring\nExperience in CRM or lifecycle marketing ideally within fintech or another mobile-first product\nHands-on experience with a modern CRM platform such as Iterable, Braze or Customer.io\nComfort working across push, email and in-app messaging, with basic SQL for audience checks and reporting\nComfort designing and interpreting A/B tests to drive continuous improvement in customer engagement\nStrong knowledge of segmentation and personalisation techniques, with the ability to tailor messaging for different customer groups\nTrack record of developing and executing retention and lifecycle marketing strategies for existing customers\nAbility to collaborate closely with Product, Data, Localisatoin and Design teams to bring campaigns to life\nWhy you should join SumUp\nOpportunity to work with a truly global, multicultural team from our central London Bridge location, wrapped in historic charm and modern flair. This involves an office-first setup \nCommitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced \nEnrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success \nGenerous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves \nA dedicated annual L&D budget for attending conferences and/or advancing your career through further education \nHealth matters: private health insurance, including optical and dental \nLife made easier: salary-sacrifice commuter benefits via Gogeta \nFinancial security: retirement scheme (SumUp matches 7% when you contribute 5%) \nPeace of mind: life insurance from MetLife for 2× your salary \nBreak4me: 1-month sabbatical after 3 years of service \nReferral Bonus: earn additional rewards by referring talented individuals to join the SumUp team\nAbout SumUp\nBe empowered to do more that matters.\nAt SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.\nOur commitment to small businesses is reflected inour diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset.Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.\nSumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on ourcareers website, and follow our journey onLinkedIn,Instagram, andTikTok.\nJob Application Tip\nWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.","description_format":"text","description_chars":4878,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T16:44:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sumup-crm-manager-consumer","json_url":"https://alion.io/job/sumup-crm-manager-consumer.json","meta":{"generated_at":"2026-10-31T03:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055},"rest":"https://alion.io/mcp/rest/get_company?id=2055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumup-crm-manager-consumer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumup-crm-manager-consumer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumup-crm-manager-consumer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumup-crm-manager-consumer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumup-crm-manager-consumer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3344479}},{"tool":"search_jobs","arguments":{"company":"sumup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3344479},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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