{"id":984775,"url":"https://alion.io/job/sumup-kyc-operations-agent-with-dutch","title":"KYC Operations Agent with Dutch","company":{"id":2055,"name":"SumUp","domain":"sumup.com","url":"https://alion.io/company/sumup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":105,"ghost_share":0,"stale_share":0.838,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T13:11:20Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T07:46:15Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Team description:\nOur KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly. This role is essential to keeping our process running smoothly - without it, merchants wait longer and our market risks falling behind. If you're detail-oriented, eager to learn, and ready to make a real difference from day one, this is a great place to start.\nTake a look at our Sofia office\n\nWhat you'll do:\nReview and process verification cases for new and existing merchants, ensuring their onboarding is completed accurately and on time\n\nMeet daily case targets while maintaining a high standard of quality\n\nWork closely with senior agents and quality assurance colleagues to learn the ropes and handle cases with growing confidence\n\nNavigate internal tools and databases to gather and validate merchant information\n\nFlag any unusual patterns or issues to the relevant team leads\n\nYou'll be great for this role if…\nFluency in both English and Dutch, with strong written and verbal communication skills in both languages.\n\nExperience in a KYC, compliance, or customer support environment is a plus, though not essential.\n\nComfortable working with databases and digital tools, with solid general computer literacy.\n\nA genuine enthusiasm for learning new processes and adapting to a structured, target-driven environment.\n\nStrong attention to detail and a methodical approach to reviewing information.\n\nWhy you should join SumUp:\nOpportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup\n\nCommitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced\n\nA dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education\n\nGenerous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options\n\nPeace of mind: additional health insurance and life insurance\n\nStay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities\n\nMeal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform\n\nEasy commute: free shuttle buses connecting directly to Joliot-Curie metro station\n\nBreak4me: 1-month sabbatical after 3 years of service\n\nReferral Bonus: earn additional rewards by referring talented individuals to join the SumUp team\n\nThis role is office based in Sofia, Bulgaria.\nAbout SumUp:\nBe empowered to do more that matters.\nAt SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.\nOur commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.\nSumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.\n Looking to add video content to your job post or create LinkedIn posts? Check out our Global Employer Brand video library for ready-to-use assets.\nJob Application Tip\nWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.","description_format":"text","description_chars":4824,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Health insurance","Life insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-16T23:14:54Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.334,"p_room":0.36,"age_days":71,"expected_fill_days":45,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/sumup-kyc-operations-agent-with-dutch","json_url":"https://alion.io/job/sumup-kyc-operations-agent-with-dutch.json","meta":{"generated_at":"2026-10-14T11:13:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055},"rest":"https://alion.io/mcp/rest/get_company?id=2055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumup-kyc-operations-agent-with-dutch"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumup-kyc-operations-agent-with-dutch"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumup-kyc-operations-agent-with-dutch"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumup-kyc-operations-agent-with-dutch\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumup-kyc-operations-agent-with-dutch"}]}