{"id":3094251,"url":"https://alion.io/job/sumup-senior-sales-operations-manager","title":"(Senior) Sales Operations Manager","company":{"id":2055,"name":"SumUp","domain":"sumup.com","url":"https://alion.io/company/sumup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":107,"ghost_share":0.028,"stale_share":0.822,"repost_share":0.028,"time_to_fill_p50_days":43,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":121},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:18:50Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T08:19:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"(Senior) Sales Operations Manager\nSales Excellence\nLondon · Fixed-term, 12-month contract\nPlease note: this role requires valid right to work in the UK. We're unable to offer visa sponsorship for this position.\nTeam description\nSales Excellence is a key driver of SumUp’s Telesales acquisition strategy, playing a central role in defining the channel’s direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe. The team works across functions and markets to continuously improve the channel’s key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution.\nFor the next year, this role will help drive that agenda forward while the current owner is on parental leave, taking ownership of a portfolio of initiatives focused on improving channel performance, including lead engagement, conversion, pricing compliance and new products adoption. It’s an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp, with clear priorities already in motion and genuine ownership over how initiatives are prioritised, implemented and translated into measurable results across markets.\nWhat you'll do\nMonitor and analyse key Telesales funnel performance metrics across markets. Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions.\nTake ownership of a portfolio of channel initiatives, from setting milestones and managing dependencies through to delivery and follow-up.\nPartner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer.\nLead change management for new tools, processes and KPIs, including communications, documentation and tracking adoption.\nMaintain the channel's playbooks, operating processes and feedback loops as its single source of truth\nPartner with the Sales Leadership to shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel’s agenda.\nWhat we’re looking for…\nExperience in sales operations, commercial operations or revenue operations, ideally with exposure to Telesales or inside-sales channels\nStrong track record of leading cross-functional initiatives, managing dependencies and driving execution without relying on formal authority\nComfort using data, spreadsheets, dashboards and CRM reports (plus basic SQL) to investigate performance trends and inform decisions\nExperience designing or improving sales processes, playbooks and KPIs, with a good understanding of CRM systems and sales tooling, as well as strong change management and adoption skills\nAbility to work confidently with AI-enabled tools and automation workflows to spot opportunities and support their rollout\nWhy you should join SumUp\nOpportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup\nCommitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced\nGenerous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves\nA dedicated annual L&D budget for attending conferences and/or advancing your career through further education\nHealth matters: private health insurance, including optical and dental\nLife made easier: salary-sacrifice commuter benefits via Gogeta\nFinancial security: retirement scheme (SumUp matches 7% when you contribute 5%)\nPeace of mind: life insurance from MetLife for 2times your salary \nJob Application Tip\nWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.","description_format":"text","description_chars":4281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-22T15:43:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sumup-senior-sales-operations-manager","json_url":"https://alion.io/job/sumup-senior-sales-operations-manager.json","meta":{"generated_at":"2026-10-23T11:43:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2055},"rest":"https://alion.io/mcp/rest/get_company?id=2055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsumup-senior-sales-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsumup-senior-sales-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsumup-senior-sales-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sumup-senior-sales-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsumup-senior-sales-operations-manager"}]}