{"id":461352,"url":"https://alion.io/job/sun-king-after-sales-manager-togo","title":"After Sales - Manager, Togo","company":{"id":177485,"name":"Sun King","domain":"sunking.com","url":"https://alion.io/company/sun-king","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Togo"],"countries":["TG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8012},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T11:06:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T07:53:05Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Location: Lome, Togo\nAbout the Role:\nSun King is looking for an After Sales Manager to lead the After-sales operations team in Togo. This role will be a single point of contact for the Sales team and customers for after-sales and service queries. This role will work with all the key stakeholders for service queries and build smooth relations with internal & external customers to obtain their loyalty to achieve best-in-class customer satisfaction.\nWhat you would be expected to do\nPartnership & Customer Service: Deliver a comprehensive service to enquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer inquiries to specific teams when needed. Ensure that the Services are aligned with all required stakeholders such as Sales/Marketing, Legal, and Finance.\nTeam Management: Ensure the development and continuous improvement within the after-sales team. Guide team members’ careers. Drive professional growth within the team, mentoring team members to develop valuable skill sets. \nDispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers. \nTraining: Build training materials and hold partner training about product troubleshooting, repairs, and replacement processes when requested. Develop a thorough knowledge of the product offerings.\nSystems and process design: Coordinate with technology teams to ensure company systems, including applications, meet customer service needs. Develop new processes to transform current service operations more efficiently. \nDrive Operational Efficiency: Based on the Global Aftersales Strategy, define and manage the coordination of the long-range strategic plans for the Aftersales business based on future business growth. Maximize efficiency and profitability for the service department within the francophone countries in africa, in line with the current offerings and the projected business growth. Meet KPIs, including service level timelines and customer net promoter scores. \n Documentation & MIS: Provide periodic reports to management on after-sales & service activities.\nYou might be a strong candidate if you\n Have Bachelors degree or Higher Diploma from a recognized institution with a degree in engineering or other relevant disciplines. \nAn advanced degree is an added advantage.\n5+ years experience in after-sales services in renewable energy, electronic consumer goods/ mobile industry.\nDemonstrated experience in managing the After Sales Service department in a fast paced environment.\nExcellent verbal and written communication skills with the ability to distill information and ability to manage stake holders to get results.\nPassionate about customer service and resolving their issues.\nEfficiency and organizational skills.\nEntrepreneurial Spirit with qualities of being able to work. without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind. \nWhat Sun King Offers\nProfessional growth in a dynamic, rapidly expanding, high-social-impact industry\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Togo","iso":"TG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-06T11:06:27Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.615,"p_room":0.28,"age_days":58,"expected_fill_days":23,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/sun-king-after-sales-manager-togo","json_url":"https://alion.io/job/sun-king-after-sales-manager-togo.json","meta":{"generated_at":"2026-11-03T08:43:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177485},"rest":"https://alion.io/mcp/rest/get_company?id=177485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-king-after-sales-manager-togo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-king-after-sales-manager-togo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-king-after-sales-manager-togo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-king-after-sales-manager-togo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-king-after-sales-manager-togo"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":461352}},{"tool":"search_jobs","arguments":{"company":"sunking.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":461352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}