{"id":2526048,"url":"https://alion.io/job/sun-king-area-collections-executive-2","title":"Area Collections Executive","company":{"id":177485,"name":"Sun King","domain":"sunking.com","url":"https://alion.io/company/sun-king","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3830},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T12:19:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-09T12:36:07Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Location: Kenya\n\nAbout the role:\n The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.\nWhat you would be expected to do:\nConvert delinquent accounts to current customers through overdue client visits and performing collection calls.\nWorking with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.\nIdentification, reporting and investigation of suspected Fraud or tampering cases.\nEscalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.\nTraining field Agents on the key Risk processes including various collection techniques, repossession etc.\nDriving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.\nExamining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.\nConducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.\nProviding weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.\nDesigning, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.\nYou might be a strong candidate if you:\nHold a bachelor's Degree preferably a Criminology related course \nHave at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation\nPossess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).\nDemonstrate excellent people relations skills.\nExhibit fraud detection & Investigation skills.\nShow attention to detail.\nPossess advanced excel skills.\nHave problem-solving abilities.\nDisplay good communication and presentation skills.\nHave good planning and Organization skills. \nPossess previous work experience in Field collections (added advantage).\nWhat Sun King Offers (in addition to compensation and statutory benefits)\nProfessional growth in a dynamic, rapidly expanding, high-social-impact industry.\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.\n We place great importance on sustaining a diverse, inclusive work environment.\nWe believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.\nSun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. 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