{"id":2846698,"url":"https://alion.io/job/sun-king-customer-service-executive","title":"Customer Service Executive","company":{"id":177485,"name":"Sun King","domain":"sunking.com","url":"https://alion.io/company/sun-king","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-18T11:21:03Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T05:57:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: Addis Ababa, Ethiopia.\nAbout the Role:\nThe Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential\ncustomers by providing product and service information while resolving product issues effectively.\nWhat you would be expected to do:\nInitiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained\nReceive customer queries and ensure these are resolved promptly\nProactively Listen to handle all queries efficiently while maintaining service quality and standards.\nHelp minimise defaults by reaching out to customers with delayed payments.\nProactively contact dormant customers directly to resolve any pending issues. \nBuilding and maintaining good customer relationships with regard to the diversity of the customer base.\nReport to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.\nCheck customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.\nPerform any other tasks or duties that may be assigned.\nYou might be a strong candidate if you:\nHold a Bachelor's Degree/Diploma in Social Science Studies or similar\nPossess basic knowledge of Excel spreadsheets and data entry skills\nHave experience in assisting customers is a plus\nAre open to working in a flexible and creative work environment with fast-evolving operations \nHave the ability to multitask while working under tight deadlines with close attention to detail\nHave the ability to remain professional and courteous with customers at all times\nHave excellent verbal and written communication skills - both in English and Swahili\nAre able to work in shifts\nWhat Sun King offers:\nAn opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; \nThe chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world; \nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. \nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ethiopia","iso":"ET","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-19T11:21:03Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.892,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/sun-king-customer-service-executive","json_url":"https://alion.io/job/sun-king-customer-service-executive.json","meta":{"generated_at":"2026-10-25T08:49:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177485},"rest":"https://alion.io/mcp/rest/get_company?id=177485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-king-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-king-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-king-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-king-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-king-customer-service-executive"}]}