{"id":461426,"url":"https://alion.io/job/sun-king-senior-it-associate","title":"Senior IT Associate","company":{"id":177485,"name":"Sun King","domain":"sunking.com","url":"https://alion.io/company/sun-king","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-05T11:06:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T03:31:37Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Location: Addis Ababa, Ethiopia.\nAbout The Role:\n The Senior IT Associate will oversee and maintain Sun King’s IT infrastructure in Ethiopia, provide technical assistance to users, deliver IT training, and manage endpoint hardware and software. This role requires a broad technical skillset, clear communication, and the ability to manage work with limited supervision while working effectively across teams. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.\nWhat you will be expected to do:\nIT Infrastructure Management:\nMaintain and troubleshoot network systems, servers, and data storage solutions.\nMaintain network security and data integrity.\nMonitor system performance and implement improvements where needed.\nUser Assistance:\nProvide technical assistance to staff across Ethiopia, addressing hardware and software issues.\nResolve technical problems within required timelines and maintain service quality.\nRecord service tickets and document solutions.\nIT Training:\nDevelop and deliver IT training programs for employees.\nCreate training materials and user documentation.\nProvide ongoing guidance to users on IT systems and software.\nEndpoint Management:\nManage and maintain endpoint devices, including laptops, desktops, and mobile devices.\nInstall, configure, and update software applications.\nCarry out hardware repairs and upgrades where required.\nCall Center Technology:\nMaintain call center technology, including VoIP systems and related software.\nTroubleshoot technical issues affecting call center operations.\nMonitor system performance and address technical issues affecting service delivery.\nIT Procurement:\nAssist with the procurement of IT hardware, software, and services.\nManage vendor relationships and participate in contract negotiations.\nMaintain records relating to IT purchases, suppliers, and services.\nCybersecurity:\nImplement and maintain security measures that protect IT systems and data.\nMonitor security threats and take appropriate action when incidents occur.\nMaintain security practices across systems and endpoint devices.\nOperating Systems:\nProvide technical expertise across Windows, Linux, and macOS environments.\nInstall, configure, maintain, and troubleshoot operating systems and related applications.\nCross-Functional Engagement:\nWork closely with other departments to ensure their IT requirements are addressed.\nMaintain clear communication with team members and relevant stakeholders.\nCoordinate with internal teams when resolving technical issues or implementing IT solutions.\nEmergency IT Assistance:\nBe available outside normal working hours when urgent IT issues require attention.\nHandle critical incidents and help restore affected systems and services.\nYou might be a strong candidate if you have:\nBachelor’s Degree in Information Technology, Computer Science, or a related field.\nMinimum of five years of experience in an IT role.\nExperience with call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.\nProficiency in Windows, Linux, and macOS.\nExcellent communication skills in both English and Malagasy, written and spoken.\nAbility to manage tasks with limited supervision and maintain consistent service delivery.\nAvailability to work outside normal working hours when urgent IT issues arise.\nWhat Sun King offers:\nProfessional growth in a dynamic, rapidly expanding, high-social-impact industry\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.\n We place great importance on sustaining a diverse, inclusive work environment.\nWe believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.\nSun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.","description_format":"text","description_chars":4674,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Malagasy","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ethiopia","iso":"ET","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Information Security","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-06T11:06:27Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.615,"p_room":0.28,"age_days":58,"expected_fill_days":23,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/sun-king-senior-it-associate","json_url":"https://alion.io/job/sun-king-senior-it-associate.json","meta":{"generated_at":"2026-11-04T04:43:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177485},"rest":"https://alion.io/mcp/rest/get_company?id=177485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-king-senior-it-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-king-senior-it-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-king-senior-it-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-king-senior-it-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-king-senior-it-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":461426}},{"tool":"search_jobs","arguments":{"company":"sunking.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":461426},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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