{"id":461318,"url":"https://alion.io/job/sun-king-solar-after-sales-technical-manager-madagascar","title":"Solar After-Sales Technical Manager - Madagascar","company":{"id":177485,"name":"Sun King","domain":"sunking.com","url":"https://alion.io/company/sun-king","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Antananarivo, Madagascar"],"countries":["MG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T11:06:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T08:31:47Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Job location: Madagascar. \nAbout the role:\n Sun King is looking for an After-Sales Manager to lead the After-Sales operations team in Madagascar. This role will oversee after-sales operations, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical support. The role involves managing a team, optimising processes, maintaining strong relationships with customers and service partners, and building smooth relations with internal and external customers to obtain their loyalty and achieve best-in-class customer satisfaction.\n\nWhat you will be expected to do\nAfter-Sales Service ManagementEnsure timely resolution of customer complaints, warranty claims, and service requests.\nMonitor service turnaround time (TAT) and implement improvements.\nCoordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.\n\nTeam Leadership\nSupervise, mentor & guide the after-sales executives, technicians, and support staff.\nConduct training sessions to enhance team customer handling and technical troubleshooting skills. Drive professional growth within the team, mentoring individuals to develop valuable skill sets. \nWarranty & Spare Parts CoordinationOversee warranty administration, including approvals, rejections, and documentation.\nManage spare parts inventory, ensuring availability and cost efficiency.\nLiaise with internal & external stakeholders for timely spare parts procurement.\n\nCustomer Relationship ManagementMaintain strong relationships with key clients, addressing escalations proactively.\nConduct customer feedback surveys and implement service improvements.\nEnsure compliance with service level agreements (SLAs).\n\nSystems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently. \nDrive Operational Efficiency: Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth. Maximise efficiency and profitability for the service department within Madagascar, in line with the current offerings and the projected business growth. Meet KPIs, including service level timelines and customer net promoter scores. \nReporting & MIS: \nPrepare and provide periodic reports on after-sales performance.\nIdentify bottlenecks and implement process optimizations.\nEnsure compliance with company policies and industry regulations.\nAny other business as assigned by your supervisor. \n\nYou might be a strong candidate if you have/are\nTop marks at a top 5 Regional or globally recognised University with a degree in engineering or other relevant disciplines. \nAn advanced degree is welcome\n8+ years of experience in after-sales services support in the electronic consumer goods/ renewable energy, or mobile industry\nDemonstrated experience managing the After Sales Service department in a target-driven role.\nExcellent verbal and written communication skills with the ability to distil information and understand how to communicate to different audiences to get results.\nPassionate about customer service and resolving their issues\nThe ability to maintain calm under pressure\nEfficiency and organizational skills\nCritical Thinker: Powerful ability to structure problems and drive towards solutions even in ambiguous situations\nEntrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind. \nDemonstrates humility\n Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual. \n\nWhat Sun King offers\nProfessional growth in a dynamic, rapidly expanding, high-social-impact industry\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.","description_format":"text","description_chars":4433,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Madagascar","iso":"MG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-06T11:06:27Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.595,"p_room":0.28,"age_days":61,"expected_fill_days":23,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sun-king-solar-after-sales-technical-manager-madagascar","json_url":"https://alion.io/job/sun-king-solar-after-sales-technical-manager-madagascar.json","meta":{"generated_at":"2026-11-06T09:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177485},"rest":"https://alion.io/mcp/rest/get_company?id=177485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-king-solar-after-sales-technical-manager-madagascar"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-king-solar-after-sales-technical-manager-madagascar"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-king-solar-after-sales-technical-manager-madagascar"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-king-solar-after-sales-technical-manager-madagascar\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-king-solar-after-sales-technical-manager-madagascar"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":461318}},{"tool":"search_jobs","arguments":{"company":"sunking.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":461318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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