{"id":1137835,"url":"https://alion.io/job/sun-life-canada-client-care-representative-group-retirement-services","title":"Client Care Representative - Group Retirement Services","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0,"stale_share":0.4,"repost_share":0.12,"time_to_fill_p50_days":17,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-19T00:00:00Z","employer_posted_date":"2026-03-19","last_verified_at":"2026-11-02T18:45:25Z","board_verified":true,"closed_at":null,"days_open":228,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nSun Life Global Solutions is an off-shore based contact centre, established to assist the on-shore Client Care Centre of Sun Life Assurance of Canada in their operations, mainly in handling inquiries either through telephone and/or chat for Group Benefit and Individual lines of business.\nGroup Retirement Services (GRS) is the leading provider of Defined Contribution plans in Canada serving over 1 million plan members. It offers a wide range of products and services to meet the unique needs of SLF plan sponsors and plan members.\nThe CCR provides consistent quality customer service experience for GOVT and/ or GB/ GRS clients who contact the Client Contact Centre.\nThe CCR reports to the GRS Team Leader.\nRESPONSIBILITIES:\nOperational Excellence - Call Management\nInteract and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following:\nProvide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls)\nSolve clients’ inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures\nSeek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them\nBe measured against quality, efficiency and effectiveness measures to help you continuously improve\nWork collaboratively as a team to learn, improve and grow\nEnsure that clients are educated of Sun Life Financial products whenever necessary or when there are opportunities.\nTeamwork, Collaboration, and Engagement\nCommit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through various projects, learning and development, skills assessment, and/or process improvement.\nEnsure to comply with the company’s internal and operations policies and guidelines.\nQUALIFICATIONS and COMPETENCIES REQUIRED:\nBachelor’s degree graduate\nMust have at least 1 year of BPO experience with a strong background in handling complex inbound account/s\nStrong and effective verbal and written communication skills\nGood listening skills\nEffective problem solving skills:Detect and recognize that there is a problem.\nIdentify the nature of the problem.\nDefine the problem.\nApply and advise the appropriate solution.\n\nMulti-tasking in usage of tools and other resources to drive call resolution.\nEffectively collaborate with on-shore partners\nCollaborates effectively - partners to deliver on team and organization goals\nCommunicates confidently - Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal and vertical structure.\nFocuses on the customer - Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment.\nTakes accountability - Sets and achieves stretch objectives.\nUnderstands our business - Knows the fundamentals of the Sun Life Financial business\nWe are an equal opportunity employer and welcome applications from Persons with Disabilities.\nJob Category:\nCall CentrePosting End Date:","description_format":"text","description_chars":3787,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-23T08:56:36Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":228,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-canada-client-care-representative-group-retirement-services","json_url":"https://alion.io/job/sun-life-canada-client-care-representative-group-retirement-services.json","meta":{"generated_at":"2026-11-02T20:30:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049263},"rest":"https://alion.io/mcp/rest/get_company?id=1049263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-life-canada-client-care-representative-group-retirement-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-life-canada-client-care-representative-group-retirement-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-life-canada-client-care-representative-group-retirement-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-life-canada-client-care-representative-group-retirement-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-life-canada-client-care-representative-group-retirement-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1137835}},{"tool":"search_jobs","arguments":{"company":"sunlife.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1137835},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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