{"id":2554514,"url":"https://alion.io/job/sun-life-client-advocate","title":"Client Advocate","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":31,"ghost_share":0,"stale_share":0.355,"repost_share":0.032,"time_to_fill_p50_days":14,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States","Hartford, United States","Portland, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":189000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1871},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:44:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T03:43:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nVisit our website to discover how Sun Life is making life brighter for our customers, partners and communities.\nJob Description:\nThe Opportunity:\nWe have opportunities available supporting clients located in Central and Eastern Standard Time Zones\nIn this role, you will be responsible for intake and resolution of Customer (U1000 lives) inquiries, problems and/or service requests. You will act as the primary issue resolution owner and be responsible for resolving any Customer problems or issues. You will take ownership of issues from beginning to end.\nHow You Will Contribute:\nCoordinate with all necessary 'back office' areas to resolve - Organize, oversee, manage, monitor and follow through\nAct as the daily point of contact for any customer inquiries (calls, emails, web chats, etc.)\nTrack activities in CRM\nResponsible for fulfilling reporting requests from customers\nMaintain tracking and reporting. Identify and drive business changes / continuous improvements needed\nLook at trends and root cause analysis and work with internal partners from claims, Underwriting, etc. to identify improvement opportunities\nWhat You Will Bring With You:\nYou must be very responsive, resolving service issues as quickly as possible\nYou will develop solutions to customer needs/issues during the entire lifecycle of the case\nAble to work effectively in a fast paced environment\nThe ability to actively listen to customers, paying attention to their needs, wants, likes, dislikes, trends, ideas and suggestions is critical\nKnowledgeable, service oriented professional approach\nThis role requires flexibility, adaptability and the ability to pitch in and support the team's work at all times\nProven record of providing strong and effective customer service\nAbility to Influence the horizontal process and influence the owners of each part of the process\nExperience effectively analyzing issues and identifying root causes to prevent reoccurrence\nUnderstanding of systems and technology\nRequired Education & Skills:\nYou should have a thorough understanding of contract provisions and administrative policies and procedures\nExperience within the Group Employee Benefits Industry; with FMLA and Paid Statutory Leave experience required\nBachelor's degree preferred\n5+ years of client facing experience or an equivalent combination of education and experience\nExcellent problem solving skills and high energy and enthusiasm\nStrong verbal and written communication skills\nAt our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average Base Salary: 58,800-88,200\nNot ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!\nWe are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.\nLife is brighter when you work at Sun Life\nAt Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a \"Top 10\" employer by the Boston Globe's \"Top Places to Work\" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.\nWe will make reasonable accommodationsto the known physical or mental limitationsof otherwise-qualified individuals with disabilities or special disabled veterans,unless the accommodation would impose an undue hardship on the operation of our business. Please email  to request an accommodation.\nFor applicants residing in California, please read our employee California Privacy Policy and Notice.\nWe do not require or administer lie detector tests as a condition of employment or continued employment.\nSun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nJob Category:\nSales - Distribution SupportPosting End Date:\n14/10/2026","description_format":"text","description_chars":6492,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Generous vacation"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-14T18:44:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-client-advocate","json_url":"https://alion.io/job/sun-life-client-advocate.json","meta":{"generated_at":"2026-10-15T06:19:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049263},"rest":"https://alion.io/mcp/rest/get_company?id=1049263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-life-client-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-life-client-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-life-client-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-life-client-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-life-client-advocate"}]}