{"id":1659853,"url":"https://alion.io/job/sun-life-contact-center-representative","title":"Contact Center Representative","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":27,"ghost_share":0,"stale_share":0.37,"repost_share":0.037,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States","Hartford, United States","Baltimore, United States","Kansas City, United States","Milwaukee, United States","Nashville, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37900,"max":51200,"currency":"USD","period":"year","gross":null,"usd_annual":51200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T01:23:47Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nVisit our website to discover how Sun Life is making life brighter for our customers, partners and communities.\nJob Description:\nLocation: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.\nThe opportunity:\nContact Center Representatives are responsible for answering inbound calls from multiple toll-free lines for various client companies. You will resolve basic inquiries, such as for Leaves of Absence and Disability, referring more complicated questions to the appropriate area for support. It is also the responsibility of Contact Center Representatives to provide claims-related administrative assistance. All interactions will give you the opportunity to make a difference in the lives of our clients on a daily basis.\nHour for the role\n11:30am to 8:00pm EST, Monday - Friday (no weekends are required)\nHow you will contribute:\nDrive timely resolution of various call types, creating a positive client experience. \nDocument calls in a clear and concise manner. \nEngage other departments, when needed, to address complex service issues. \nMaintain an understanding of the different clients, products, and department functions. \nWhat you will bring with you:\nClient focused mindset and an empathetic approach toward others. \nConfidence to handle escalated calls and deliver exceptional service. \nYour energy to thrive in a fast-paced environment. \nAn ability to multi-task across various technology platforms. \nA desire to work collaboratively with a diverse range of people. \nPrior customer service or contact center experience. \nMinimum PC Speed Requirements\nDownload: 30 Mbps or higher\nUpload: 15 Mbps or higher\nLatency/Ping: The lower the better but at ideally below 50ms\nSalary Range: $37,900 to $51,200\nAt our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.\nNot ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!\nWe are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.\nLife is brighter when you work at Sun Life\nAt Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a \"Top 10\" employer by the Boston Globe's \"Top Places to Work\" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.\nWe will make reasonable accommodationsto the known physical or mental limitationsof otherwise-qualified individuals with disabilities or special disabled veterans,unless the accommodation would impose an undue hardship on the operation of our business. Please email  to request an accommodation.\nFor applicants residing in California, please read our employee California Privacy Policy and Notice.\nWe do not require or administer lie detector tests as a condition of employment or continued employment.\nSun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nJob Category:\nCall CentrePosting End Date:\n29/10/2026","description_format":"text","description_chars":5882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Generous vacation","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Wealth Management & Financial Advisors","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.501,"p_room":0.55,"age_days":23,"expected_fill_days":16,"reasons":["conf:28","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":51200,"is_top_pay":false},"html_url":"https://alion.io/job/sun-life-contact-center-representative","json_url":"https://alion.io/job/sun-life-contact-center-representative.json","meta":{"generated_at":"2026-10-25T03:55:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049263},"rest":"https://alion.io/mcp/rest/get_company?id=1049263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-life-contact-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-life-contact-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-life-contact-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-life-contact-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-life-contact-center-representative"}]}