{"id":1582924,"url":"https://alion.io/job/sun-life-director-operations-analytics","title":"Director, Operations Analytics","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Toronto, Canada","Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":207000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Agile","optional":true},{"name":"Kanban","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T17:23:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nAt Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.\nRole Summary:\nThe Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.\nThis position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.\nWhat will you do?\nData Analytics Strategy Development and Execution\nDevelop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building\nEvaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving\nPartner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy\nEstablish metrics and KPIs to measure analytics function performance and business impact\nBusiness Intelligence and Reporting\nLead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports\nManage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users\nTransform complex operational data into clear visualizations supporting executive reporting and strategic planning\nTeam Leadership and Capability Building\nLead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation\nProvide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives\nWhat do you need to succeed?\nEducation & Experience Requirements\nMinimum 7 years relevant business, data, and analytics experience\nUniversity degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience\nProven experience leading data analytics functions delivering measurable business value\nExperience in operations, business process management, or service delivery environments preferred\nExperience managing and transforming data infrastructure and analytics capabilities\nTrack record of leading high-performing teams of professional knowledge workers\nExperience working in financial services, insurance, or regulated industries an asset\nAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.\nTechnical Expertise\nStrong understanding of data analytics concepts (predictive analytics, machine learning, AI)\nDeep knowledge of business intelligence tools, platforms, and best practices\nFamiliarity with operational metrics, performance management, and process optimization\nKnowledge of statistical analysis, modeling techniques, and quantitative methods\nLeadership Competencies\nStrategic Thinking: Ability to develop long-term vision while executing tactical priorities\nStakeholder Management: Skilled at building relationships and influencing across all organizational levels\nCommunication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences\nChange Leadership: Proven ability to lead teams through transformation with minimal disruption\nProblem Solving: Creative and critical thinking to address complex business challenges\nBusiness Acumen: Strong understanding of business drivers, operational dynamics, and financial impact\nCollaboration: Ability to work effectively across multiple teams, functions, and geographies\nResults Orientation: Track record of delivering measurable business outcomes through analytics\nWhat would be nice to have?\nUnderstand and Embrace Agile Operating Model \nProven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects\nExperience working in a large financial services organization\nKnowledge of fundamental statistical models & techniques\nUnique Requirements\nThis role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.\nWhat's in it for you?\nBeing a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.\nWorking together, sharing common values, and encouraging growth & achievement\nFlexible Benefits from the day you join to meet the needs of you and your family.\nIn 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.\nWe’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.\nThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.\nDiversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.\nPersons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .\nWe are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.\nWe may use artificial intelligence to support candidate sourcing, screening, interview scheduling.\nWe thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.\nSalary Range:\n110,000/110 000 - 180,000/180 000Job Category:\nAdvanced AnalyticsPosting End Date:\n14/10/2026","description_format":"text","description_chars":8116,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Wealth Management & Financial Advisors","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-01T13:39:06Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-director-operations-analytics","json_url":"https://alion.io/job/sun-life-director-operations-analytics.json","meta":{"generated_at":"2026-10-03T04:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4021,"day_limit":5000,"remaining_today":979,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}