{"id":1228378,"url":"https://alion.io/job/sun-life-project-manager-operations","title":"Project Manager - Operations","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2378},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Asana","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-25T14:01:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T21:40:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nThe Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.\nPortfolio Management:\nLead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.\nMaintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.\nDevelop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.\nProject Management & Execution:\nDrive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.\nDevelop detailed project plans, charters, status reports, and risk mitigation strategies.\nEnsure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).\nStakeholder Engagement & Communication:\nPartner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.\nFacilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.\nCommunicate proactively with stakeholders to manage expectations and foster collaboration.\nProcess Improvement & Value Delivery:\nIdentify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.\nTrack and report on benefits realization, including financial and non-financial impact across initiatives.\nSupport change management efforts to ensure smooth adoption and sustainability of new solutions.\nHandling of identified requirements/tasks deemed necessary\nCore Competencies:\nStrong analytical and problem-solving skills\nAttention to detail and a focus on data accuracy\nEffective time management and ability to prioritize tasks under pressure\nProactive and results-driven approach to operational challenges\nStrong collaboration and communication skills to work with cross-functional teams\nExcellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders\nMinimum Qualification:\nBachelor's degree in Business, Operations, Industrial Engineering, or related field\n5+ years of work experience with preferred project and portfolio management in an operations or contact center environment\nExperience tracking and reporting operations compliance metrics\nStrong knowledge in delivering complex initiatives\nStrong analytical, organizational, and leadership skills\nExcellent communication and stakeholder management abilities\nProficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred\nPMP, Prince2, or Agile/Scrum certification preferred\nStrong communication and collaboration skills, particularly when working cross-functionally\nJob Category:\nProject Management - SystemsPosting End Date:\n08/10/2026","description_format":"text","description_chars":4244,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-25T14:01:00Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-26T01:21:53Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-project-manager-operations","json_url":"https://alion.io/job/sun-life-project-manager-operations.json","meta":{"generated_at":"2026-09-26T01:21:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1355,"day_limit":5000,"remaining_today":3645,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}