{"id":2194998,"url":"https://alion.io/job/sun-life-senior-reliability-site-engineer-operations","title":"Senior Reliability Site Engineer (Operations)","company":{"id":450064,"name":"Sun Life","domain":"sunlife.com","url":"https://alion.io/company/sun-life","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":23,"ghost_share":0,"stale_share":0.391,"repost_share":0.087,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Ansible","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Bitbucket","optional":false},{"name":"CAPA","optional":false},{"name":"Confluence","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Gradle","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Kanban","optional":false},{"name":"Kubernetes","optional":false},{"name":"Maven","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Oracle","optional":false},{"name":"OWASP Top 10","optional":false},{"name":"PostgreSQL","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"Spring Boot","optional":false},{"name":"Spring Framework","optional":false},{"name":"SQL","optional":false},{"name":"AIOps","optional":true},{"name":"Java","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-09T19:04:37Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-10T04:08:42Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nThe e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications to deliver seamless Digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.\nWe are looking for aSenior Software Engineer who thrives in high-impact environments and brings7+years of Java application support, analysis, and development experience.In this role, you will play a key part in keeping critical systems reliable, scalable, secure, and resilient-especially when incidents arise. The ideal candidate is a calm, confident problem solver who can take ownership during production incidents, drive resolution, and collaborate effectively across Delivery, Infrastructure, and IT Operations.\nWhat you will do?\nReliability Engineering\nSupport highly available, fault-tolerant, and scalable systems.\nDefine and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability and delivery speed.\nMonitoring & Observability\nImplement end-to-end monitoring, logging, and alerting for applications and infrastructure.\nProactively identify performance degradation, capacity risks, and reliability gaps.\nIncident Management & Response\nParticipate in on-call rotations and lead high-impact incident response for production issues.\nParticipate in post-incident reviews and drive corrective and preventive actions.\nAutomation & Tooling\nReduce operational work through automation of scaling, incident recovery, and routine tasks.\nBuild internal tools and platforms to improve operational efficiency.\nBuild telemetry to detect issues and implement self-healing to keep MTTR down\nRelease, Change & Capacity Management\nPartner with development teams on safe releases, rollbacks, and change validation.\nPerform capacity planning and performance tuning to support growth.\nCollaboration & Enablement\nWork cross-functionally with product, engineering, security, and operations teams.\nDocument systems, standards, and operational practices to promote shared ownership\nWhat do you need to succeed:\nDegree in Computer Science, Computer Engineering, or equivalent discipline\n3+ years with Incident Management Processes in IT operations \n7+ years experience in: Java, JavaScript & web development languages like HTML, XML, CSS\nJava Enterprise Edition (J2EE) technologies such as Servlet, JDBC and JSP\nSpring framework\n\n1+ years experience in: ReactJS/ React.js -> Angular \nContainer technologies - Kubernetes, Docker\nWeb Security Knowledge (OWASP top 10)\n\nLearn on the job: \nWeb services and frameworks such as SOAP, REST API, Java APIs, JSON, Spring Boot\nDatabase technologies like SQL, Oracle, POSTGRES\nDevOps tools - Jenkins, Artifactory, Bitbucket/Git, Gradle, Maven, CDD, Ansible\nMulti-Factor Authentication (MFA)\nExposure to Agile framework (Kanban, Scrum)\nExperience working with cloud hosted applications / servers on AWS.\nExposure to team collaboration tools like Confluence, JIRA, Service Now, MS Teams\nExperience with Kafka and light car proxy \nUse of AI based tools to bring efficiency\nKnowledge of Middleware technologies such as WebSphere/WebLogic \nPreferred Skills: \nCollaboration and teamwork \nContinuous learning mindset \nFamiliar with AI Ops capabilities, experience developing / implementing AI based tools is an added advantage \nAbility to work in a dynamic environment with changing priorities\nBe able to lead/drive investigations involving a cross-functional team \nStrong analysis, debugging and problem-solving skills \nAbility to produce succinct reports on incident impact, root cause and follow-ups\nSolid written and verbal communication skills \nNotes/Unique requirements: \nThe role includes on-call and after-hours support on a team rotation basis. \nThis role requires Canadian Enhanced Reliability Security clearance [a minimum of 5 years of consecutive residency in Canada].\nWhat’s in it for you:\nWe’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.\nWe are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.\nWellness programs that support the three pillars of your health - mental, physical, and financial\nThe opportunity to move along a variety of career paths with amazing networking potential.\nAs a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office\nThis role requires Reliability Security Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.\nMust be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.\n#LI-Hybrid #LI-remote\nThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.\nDiversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.\nPersons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .\nWe are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.\nWe may use artificial intelligence to support candidate sourcing, screening, interview scheduling.\nWe thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.\nSalary Range:\n100,000/100 000 - 143,000/143 000Job Category:\nIT - Application DevelopmentPosting End Date:\n28/10/2026","description_format":"text","description_chars":7680,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-09T19:04:37Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.617,"p_room":0.35,"age_days":31,"expected_fill_days":15,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-senior-reliability-site-engineer-operations","json_url":"https://alion.io/job/sun-life-senior-reliability-site-engineer-operations.json","meta":{"generated_at":"2026-11-10T08:35:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450064},"rest":"https://alion.io/mcp/rest/get_company?id=450064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-life-senior-reliability-site-engineer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-life-senior-reliability-site-engineer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-life-senior-reliability-site-engineer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-life-senior-reliability-site-engineer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-life-senior-reliability-site-engineer-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2194998}},{"tool":"search_jobs","arguments":{"company":"sunlife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2194998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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