{"id":4147129,"url":"https://alion.io/job/sun-life-ux-researcher","title":"UX Researcher","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":36,"ghost_share":0,"stale_share":0.389,"repost_share":0.139,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"UserTesting","optional":false}],"status":"live","first_seen_at":"2026-11-12T07:33:51Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T14:05:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nMajor accountabilities\nResearch Planning & Execution\nPlan and conduct qualitative and quantitative user research studies including interviews, contextual inquiry, surveys, and usability tests; recruit and manage participant panels from SLI's agent and advisor populations.\n35%\nInsight Synthesis & Reporting\nAnalyze and synthesize research data into clear, actionable insights; produce research reports, journey maps, and persona artifacts that are accessible to both product and business stakeholders.\n25%\nUsability Testing\nDesign andfacilitatemoderated usability tests on prototypes and live features; document findings and collaborate with the UI/UX designer to translate usability issues into design improvements.\n20%\nResearch Repository & Knowledge Management\nMaintain a structured repository of research findings and user insights; ensure institutional knowledge from past studies is accessible and applied to ongoing product decisions.\n10%\nResearch Advocacy\nChampion user-centered thinking within the delivery team; educate product and engineering colleagues on research methods and ensure user insights are embedded in sprint planning and backlog prioritization.\n10%\nSpecialized knowledge\nList specific types of technical or professional skills and knowledgerequiredfor the job.\nQualitative and quantitative UX research methods: interviews, surveys, usability testing, contextual inquiry, diary studies\nResearch analysis and synthesis techniques: affinity mapping, thematic analysis, journey mapping\nFamiliarity with research tools:UserTesting, Maze, Lookback, Dovetail, or equivalent\nSurvey design and statistical literacy for quantitative studies\nParticipant recruitment and research ethics protocols\nAbility to communicate research findings clearly to non-research audiences\nExperience conducting research with non-technical or low-digital-literacy user populations is an advantage\nKnowledge of insurance distribution or agent workflows is a strong advantage\nAt Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. 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