{"id":4124446,"url":"https://alion.io/job/sun-life-workforce-capacity-planning-analyst","title":"Workforce Capacity Planning Analyst","company":{"id":1049263,"name":"Sun Life","domain":"sunlife.ca","url":"https://alion.io/company/sunlife-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":35,"ghost_share":0,"stale_share":0.4,"repost_share":0.114,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Visual Basic","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T07:33:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nAre you an analytical planner who enjoys turning complex data into clear, actionable business recommendations?\nAs a Workforce Capacity Planning Analyst, you will partner with operational teams to develop forward-looking workforce plans and help leaders make evidence-based staffing decisions. You will use projected work volumes, staffing data and capacity models to identify future resource needs, analyze business constraints and recommend solutions. Success in this role requires a combination of analytical thinking, clear communication, strong stakeholder relationships and the ability to independently manage changing priorities.\nWhat will you do?\nDevelop and maintain long-range workforce capacity plans, analyzing demand, headcount, attrition, shrinkage, leaves, hiring timing and other factors that affect capacity.\nTranslate forecasts and workforce inputs into evidence-based hiring, staffing and capacity recommendations for operational leaders.\nCollect, transform and analyze capacity, supply and demand data; identify variances and trends; and assess their impact on staffing plans and key performance indicators.\nPresent analysis and recommendations to senior business leaders and build collaborative relationships with operational partners to support informed decision-making.\nPartner with operations, forecasters and schedulers to refine plans, balance staffing needs, incorporate changing business requirements and identify opportunities for continuous improvement.\nWhat do you need to succeed?\nExperience in workforce or capacity planning, forecasting, logistics, supply chain, human resources planning, or another analytical planning function, with demonstrated ability to turn data and forecasts into forward-looking business recommendations.\nDemonstrated ability to communicate complex analysis clearly, present and support recommendations with senior stakeholders, and build effective working relationships.\nAbility to work independently, manage multiple priorities and respond effectively to changing or ad hoc business requests.\nExperience querying and analyzing data using SQL.\nExperience using Tableau to visualize data, identify insights and communicate findings to business stakeholders.\nAssets\nPost-secondary education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience.\nExperience using Visual Basic or other automation approaches to improve manual business processes.\nAdvanced Microsoft Excel skills.\nExperience with workforce management software such as IEX, Genesys or Pega.\nExperience working with large or complex datasets, statistical modelling, optimization or queueing theory.\nWhat’s in it for you?\nAn environment of continuous learning, development and improvement.\nAccess to short-term assignments or “Gigs” across the organization to help you develop new skills and connections.\nA collaborative and interactive team environment.\nOpportunities to connect, collaborate and learn with colleagues across Sun Life.\nTime off and well-being programs that support you in focusing on the moments that matter.\nThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.\nDiversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.\nPersons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .\nWe are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.\nWe may use artificial intelligence to support candidate sourcing, screening, interview scheduling.\nWe thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.\nSalary Range:\n62,000/62 000 - 93,000/93 000Job Category:\nAdvanced AnalyticsPosting End Date:\n22/11/2026","description_format":"text","description_chars":5584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Urban Planning","Wealth Management & Financial Advisors","Asset Management & Funds","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-12T01:11:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T08:54:00Z"},"pay":null,"html_url":"https://alion.io/job/sun-life-workforce-capacity-planning-analyst","json_url":"https://alion.io/job/sun-life-workforce-capacity-planning-analyst.json","meta":{"generated_at":"2026-11-12T08:54:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1049263},"rest":"https://alion.io/mcp/rest/get_company?id=1049263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-life-workforce-capacity-planning-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-life-workforce-capacity-planning-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-life-workforce-capacity-planning-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-life-workforce-capacity-planning-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-life-workforce-capacity-planning-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4124446}},{"tool":"search_jobs","arguments":{"company":"sunlife.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4124446},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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