{"id":1786442,"url":"https://alion.io/job/sun-lifenagaming-application-production-support-specialist","title":"Application Production Support Specialist","company":{"id":2200035,"name":"Sun Life Hong Kong","domain":"sunlife.com.hk","url":"https://alion.io/company/sunlife-com-hk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":93000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Amazon S3","optional":true},{"name":"Auth0","optional":true},{"name":"AWS","optional":true},{"name":"AWS Step Functions","optional":true},{"name":"Bootstrap","optional":true},{"name":"DynamoDB","optional":true},{"name":"Flyway","optional":true},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Maven","optional":true},{"name":"Node JS","optional":true},{"name":"Okta","optional":true},{"name":"PostgreSQL","optional":true},{"name":"React Bootstrap","optional":true},{"name":"React.js","optional":true},{"name":"Sass","optional":true},{"name":"Spring Boot","optional":true},{"name":"Spring Cloud","optional":true},{"name":"Spring Data JPA","optional":true},{"name":"SQL","optional":true},{"name":"TypeScript","optional":true},{"name":"Vite","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T17:02:50Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.\nAt Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.\nWhen you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.\nDiscover how you can make a difference in the lives of individuals, families and communities around the world.\nJob Description:\nJob description (heading) / Description du poste (titre)\nProvide end-to-end application operational support for Life Insurance Point of Sales and support digital platforms by ensuring application availability, stability, performance, and service excellence. The role is responsible for managing incidents, fulfilling service requests, conducting problem management and root cause analysis activities, performing application monitoring, and coordinating with business and technical teams to ensure uninterrupted business operations and continuous service improvement.\nPreferred skills (heading) / Compétences particulières (titre)\n Technical Knowledge Backend TechnologiesJava\nSpring Boot\nSpring Data JPA, Spring Cloud Open Feign\nAWS Services (S3, DynamoDB, SQS, Step Functions)\nPostgreSQL with Flyway Migration\nJWT Authentication (JJWT, Auth0, Okta)\nMaven Build system\nNode.js, TypeScript (Rule Engine)\n\n Frontend TechnologiesReact, React DOM\nTypeScript\nVite (build tool)\nSingle-SPA + Single-SPA React (microfrontend framework)\nSystemJS (module federation)\nReact Bootstrap + Bootstrap\nSCSS / SASS\nJasper Reports\n\n Professional KnowledgeIT Service Management (ITIL Framework)\nIncident Management\nProblem Management\nChange and Release Management\nApplication Monitoring and Production Support\nRoot Cause Analysis Techniques\nSoftware Development Life Cycle (SDLC)\nAgile and DevOps Practices\nAPI Integration Concepts\nDatabase Query and Troubleshooting Skills\nCloud Computing Concepts (AWS)\n\nQualifications (heading) / Compétences (titre)\nBachelor’s degree in computer science, Information Technology, Information Systems, Software Engineering, or related discipline.\nMinimum 3 years of experience in Application Production Support, Application Maintenance, System Support, or Application Operations in Financial Services, Insurance, Banking, or related industries is preferred.\nResponsibilities (heading) / Responsabilités (titre)\nProvide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.\n\nAnalyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.\n\nExecute data fixes and modifications in SQL databases as needed to resolve data-related issues.\n\nPerform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.\n\nCollaborate with the application development team to escalate and coordinate fixes for unresolved issues.\n\nMonitor system performance and availability, identifying and mitigating potential risks.\n\nDocument all support activities, issues, and resolutions in line with company standards.\n\nAt Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. 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