{"id":1652397,"url":"https://alion.io/job/sun-store-operations-s-a-junior-customer-support-specialist","title":"Junior Customer Support Specialist","company":{"id":2101933,"name":"sun.store Operations S.A.","domain":"sun.store","url":"https://alion.io/company/sun-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-04T14:53:11Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-24T16:55:48Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"At sun.store, we’re building the B2B marketplace for Europe’s solar industry.\nInstallers, distributors and traders use sun.store to buy and sell solar panels, inverters and batteries - with logistics and financing built into the platform.\nWhen something goes wrong, customers come to us.\nA payment hasn’t cleared. A seller stopped replying. A shipment needs to be rerouted. Someone needs to know whether a product will arrive before their installation next week.\nThat’s where you come in.\nAbout the role:\nThis isn’t a call centre job. There’s no dialler, no script and no target for how many calls you can get through before lunch.\nYou’ll own customer cases from the first message until the problem is actually solved - across phone, email, chat and WhatsApp.\nAnd because we’re building a support operation for the future, you won’t just solve the same problems over and over again. You’ll help us automate them.\nWhat you’ll do:\nOwn customer cases end to end. Investigate what happened, find the right information or person, and stay with the case until it’s solved. \nWork with our AI support agent. Review its conversations, spot where it gets things wrong and help teach it how to handle new types of cases. \nMake support better. Improve response templates, our knowledge base and the way we explain things to customers. \nSpot recurring problems. You’ll often see platform issues first. Flag them and help the product team understand what’s happening. \nLearn how the solar market works. There’s a lot to discover, and you’ll learn it along the way. \nWhat we are looking for:\nProfessional-level German and/or French - at least one of these languages is required.\nAn additional European language is a strong plus - Dutch, Italian, Romanian, Portuguese, Bulgarian, Croatian, Greek, Czech, Slovak, Slovenian, Lithuanian or another European language.\nVery good English - it’s our internal working language.\nClear, human writing and the ability to explain complicated things simply.\nCuriosity and a problem-solving mindset.\nPatience, ownership and good judgement when things get messy.\nWillingness to use AI tools as part of your everyday work.\nWhat you’ll get\nCompetitive salary. A compensation package that reflects the role and your experience. \nPaid time off & paid sick leave. Time off when you need it. \nHybrid work model. 3 days a week in our Warsaw city-centre office, with flexibility around the rest. \nWorkations & company offsites. Opportunities to work from elsewhere and spend time together as a team. \nPrivate medical care. Access to private healthcare through Lux Med. \nStructured onboarding. You’ll work directly with a senior specialist during your first four months, with clear milestones and support along the way. \nReal ownership. You’ll help shape our customer support operation and the development of our AI agent. \n A close connection to product. Customer support is often the first place where product problems become visible. \nIf you like solving problems, taking ownershipand making things better - you’llfit right in. We’dlove to meet you!","description_format":"text","description_chars":3062,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Lithuanian","level":"All levels","optional":false},{"language":"Dutch","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-02T00:37:57Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.428,"p_room":0.28,"age_days":49,"expected_fill_days":20,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sun-store-operations-s-a-junior-customer-support-specialist","json_url":"https://alion.io/job/sun-store-operations-s-a-junior-customer-support-specialist.json","meta":{"generated_at":"2026-10-24T19:21:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2101933},"rest":"https://alion.io/mcp/rest/get_company?id=2101933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsun-store-operations-s-a-junior-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsun-store-operations-s-a-junior-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsun-store-operations-s-a-junior-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sun-store-operations-s-a-junior-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsun-store-operations-s-a-junior-customer-support-specialist"}]}