{"id":4042112,"url":"https://alion.io/job/sunayu-desktop-support-technician-secret","title":"Desktop Support Technician - Secret","company":{"id":4422519,"name":"Sunayu","domain":"sunayu.com","url":"https://alion.io/company/sunayu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PKI","optional":false},{"name":"ServiceNow","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T22:32:24Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T23:56:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Category: Desktop Support II - Secret\nLocation: Pentagon\nClearance: Secret\nTravel Required: No\nRemote Type: No\nAs a Desktop Support Technician, you will serve as the primary face of the organization, delivering world-class technical support and customer service to military personnel, executive leadership, and civilian staff.\nTechnicians are responsible for onsite installation, diagnosis, configuration, maintenance, and repair of enterprise hardware, operating systems, software applications, and network peripherals.\nIn addition, technicians support walk-up customer assistance centers, deploy and receive IT assets, maintain detailed service records in Remedy/ServiceNow, support software license compliance, and support personal wireless communications systems (PWCS), and coordinate with unit resource advisors to provide support for enterprise mobile devices, wireless endpoints, and PWCS equipment.\nWork Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.\nPrimary Responsibilities\nEnd-User and Executive Support: Provide direct, onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end-users and executive customers across the Pentagon complex.\nHardware and Systems Deployment:Install, configure, image, test, maintain, and troubleshoot desktop systems, laptops, docking stations, monitors, network printers, scanners, and peripheral equipment in accordance with established Service Level Agreements (SLAs).\nPersonal Wireless Communications Systems (PWCS) and; Mobility Support:Support the provisioning, issuance, receipt, and Tier-1 troubleshooting of Personal Wireless Communications Systems (PWCS) assets, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.\nPartner with the PWCS Lead and Mobility team to support device migrations, asset audits, lifecycle refreshes, and battery/accessory management.Assist end users with wireless device setup, multi-factor authentication, network connectivity, and basic profile configuration.\n\nCustomer WalkUp and Ticket Operations:Staff the walk-up customer support center, promptly deploying and receiving IT assets with accurate ticket tracking and work order documentation.\nUtilize the Remedy Action Request System (and/or ServiceNow) to log, document, categorize, prioritize, route, track, resolve, and close customer incident tickets and service requests.\nContribute to and maintain a central technical repository/knowledge base of standard operating procedures, recurring issues, and troubleshooting guides.\n\nAccount and Identity Management:Diagnose and resolve Common Access Card (CAC) authentication, middleware, card reader, and PKI digital certificate issues.\nUtilize Active Directory to perform user account management, password resets, security group assignments, and access control adjustments.\n\nSoftware and Application Support:Manage, update, and troubleshoot client software applications-including Microsoft Office / Microsoft 365 apps, secure DoD-approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.\nCoordinate with HQ software license managers to ensure network software compliance.\n\nNetwork and Layer 1 Connectivity:Troubleshoot workstation and device network connectivity, including Layer 1 physical patching (CAT5e/CAT6, single-mode/multi-mode fiber, transceivers/SFP modules), Wi-Fi connectivity issues, IP configuration, and basic switch port/VLAN troubleshooting.\n\nVendor Escalation:Coordinate with third-party vendors and OEM technical support teams to resolve complex, warranty, or escalated hardware/software discrepancies.\n\nBasic Qualifications\nEducation and Experience: High School Diploma or equivalent and a minimum of 5+ years of relevant IT desktop/technical support experience (additional years of relevant experience or an Associate’s/Bachelor’s degree in an IT field will be accepted in lieu of experience).\nSecurity Clearance: Active DoD Secret security clearance.\nCertification: Current CompTIA Security+ CE certification (or equivalent DoD 8140/8570.01-M IAT Level II baseline certification).\nTechnical Experience:Proven experience troubleshooting Windows operating systems (Windows 10/11 Enterprise), Microsoft 365/Office suite, DoD security baselines, and commercial desktop applications.\nExperience with Active Directory administration, account unlocking, and permissions management.\nHands-on experience troubleshooting PKI certificates, CAC/Smart Card middleware, and DoD-approved secure VPN solutions.\nSolid working knowledge of Layer 1 physical cabling (CAT5/CAT6, fiber optic patch cables, RJ-45 terminations) and basic LAN/WLAN connectivity troubleshooting.\nFamiliarity with Personal Wireless Communications Systems (PWCS), wireless hardware, and mobile device enrollment/configuration (iOS/Android).\nService Management: Hands-on experience logging, escalating, and closing incident and work order tickets using Remedy, ServiceNow, or equivalent ITSM platforms.\nProfessionalism: Proven ability to deliver polished, customer-facing technical support in a high-tempo, professional executive or military environment.\nAvailability: Willingness to support occasional after-hours scheduled maintenance or participate in an on-call rotational schedule if required.\nPreferred Qualifications\nPrior experience supporting IT operations in the National Capital Region (Pentagon, Joint Base Andrews, or Joint Base AnacostiaBolling) or within an Air Force Communications Focal Point (CFP) / military command center.\nExperience supporting Personal Wireless Communications Systems (PWCS) asset tracking, property accountability, and user provisioning.\nExperience deploying operating system images using Microsoft Endpoint Configuration Manager (MECM/SCCM) or modern imaging tools.\nExperience supporting mobile device management (MDM) platforms such as Microsoft Intune.\nStrong interpersonal, verbal, and written communication skills with the ability to clearly translate complex technical solutions to senior military and civilian leaders.\nStrong analytical, troubleshooting, and problem-solving abilities.Ability to work effectively both independently and as a collaborative member of an integrated technical support team.\nWork Environment and Physical DemandsMust be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.Mobility:\nMust be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.\n\n------------------------------------------------------------------\nWho We Are \nSunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests. \nCulture\nOur strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication. At Sunayu, we don't just secure the mission-we grow together.\nCareer Development\nWe support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.\nPay Rate\nSalary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.\n\nBenefits\n3 Medical Plan Options\nDental and Vision \nFSA, DCFSA, HSA\nLife/AD&D Insurance\nShort-Term & Long-Term Disability \nEmployee Assistance Program (EAP)\nTraining and Educational Assistance\nPaid Time Off (PTO)\n11 Federal holidays \n401k plan with up to a 6% match (100% immediate vesting) \nEqual Opportunity Employer\nSunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.","description_format":"text","description_chars":8545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","DevSecOps"],"lifecycle":[{"event":"open","at":"2026-11-10T22:32:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/sunayu-desktop-support-technician-secret","json_url":"https://alion.io/job/sunayu-desktop-support-technician-secret.json","meta":{"generated_at":"2026-11-13T01:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422519},"rest":"https://alion.io/mcp/rest/get_company?id=4422519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunayu-desktop-support-technician-secret"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunayu-desktop-support-technician-secret"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunayu-desktop-support-technician-secret"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunayu-desktop-support-technician-secret\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunayu-desktop-support-technician-secret"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4042112}},{"tool":"search_jobs","arguments":{"company":"sunayu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4042112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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