{"id":1969468,"url":"https://alion.io/job/sunbird-dcim-global-pre-sales-engineering-manager-2","title":"Global Pre-Sales Engineering Manager","company":{"id":2118975,"name":"Sunbird DCIM","domain":"sunbirddcim.com","url":"https://alion.io/company/sunbirddcim","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Digital Twin","optional":false},{"name":"HubSpot","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:43:55Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T11:02:37Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"The Global Pre-Sales Engineering Manager leads Sunbird’s global team of Pre-Sales Engineers (Solutions Engineers), setting the standards, developing the talent, and directing the technical sales execution needed to help enterprise customers confidently select Sunbird’s Data Center Infrastructure Management (DCIM) software.\nThis leader partners with Sales Leadership and regional sales teams to align technical resources with business priorities, improve technical win rates, and deliver consistent, effective discovery, demonstrations, and proof-of-concept engagements. The manager remains actively involved in strategic opportunities while building a team that can independently deliver strong customer outcomes.\nWorking closely with Professional Services, Product Management, Customer Support, and Product Development, this role ensures that proposed solutions are technically sound, customer expectations are realistic, and commitments made during the sales cycle support successful implementation.\nCore Responsibilities\nGlobal Team Leadership and Development\nLead, coach, and develop the global Pre-Sales Engineering team across regions and time zones, establishing clear responsibilities, performance expectations, and accountability.\n\nConduct regular one-on-one meetings, performance reviews, and individual development planning; provide direct, actionable feedback on customer engagements and technical sales skills.\n\nLead recruiting, hiring, and onboarding; build team capabilities through structured training, peer learning, and opportunities to develop technical and leadership expertise.\n\nCreate a collaborative team culture that shares expertise across regions and delivers a consistent standard of customer engagement.\n\nResource Planning and Sales Alignment\nPartner with Sales Leadership and Regional Directors to prioritize opportunities and allocate SE resources based on qualification, complexity, strategic value, and workload.\n\nManage global coverage, capacity, and competing demands across discovery, demonstrations, POCs, RFPs, and partner engagements.\n\nEstablish clear engagement and escalation processes so sales teams know when and how to involve Pre-Sales Engineering.\n\nIdentify capacity constraints and skill gaps; recommend staffing, training, and coverage changes to support business growth.\n\nTechnical Sales Execution and Strategic Opportunities\nEstablish and coach a discovery-first approach that connects customer business objectives, operational challenges, technical requirements, and success criteria before demonstrations or evaluations.\n\nEnsure demonstrations are tailored to customer priorities and clearly communicate the value of Sunbird’s asset, capacity, change, power, environmental, connectivity, and digital twin capabilities.\n\nGuide solution strategies, integration approaches, and technical win plans; review high-risk or complex proposals for feasibility and alignment with supported product capabilities.\n\nParticipate in strategic customer meetings, executive briefings, and competitive evaluations; serve as the senior technical sales escalation point.\n\nCoach the team to translate complex technical concepts into business value for technical, operational, and executive audiences.\nProof of Concept Governance\n\nEstablish consistent POC qualification, scoping, success criteria, ownership, timelines, and customer responsibilities in partnership with Sales.\n\nReview active POCs regularly, track progress against agreed objectives, and address technical blockers or resource conflicts.\n\nEnsure evaluations have clear completion and decision points; prevent uncontrolled scope expansion and engagements without a defined path to a customer decision.\n\nMaintain accurate technical evaluation records, risks, milestones, and outcomes in HubSpot CRM; use results to improve POC effectiveness and conversion.\nRFP Quality and Sales to Services Transition\n\nOversee the quality, consistency, and timeliness of technical RFP, RFI, and security questionnaire responses; coordinate input and approvals from appropriate subject matter experts.\n\nMaintain reusable, approved response content and ensure proposals accurately represent product capabilities and deployment requirements.\n\nEstablish effective handoffs to Professional Services, including validated requirements, high-level implementation scope, integrations, assumptions, and customer commitments.\n\nPartner with Services and Support to identify recurring issues originating in the sales cycle and improve discovery, solution design, and expectation setting.\nEnablement and Cross Functional Leadership\n\nOwn the team’s technical enablement plan, demonstration environments, reusable content, and readiness for new product releases.\n\nCoordinate training for Account Managers, BDRs, & ISR’s on technical discovery, product value, competitive positioning, and evaluation best practices.\n\nConsolidate customer requirements, product gaps, and competitive intelligence into actionable feedback for Product Management and Sales Leadership without making unapproved roadmap commitments.\n\nRepresent Sunbird in selected customer events, webinars, conferences, and partner engagements; coordinate team participation with Sales and Marketing.\nSuccess Measures\n\nSuccess is assessed through team performance and the quality of technical sales execution, using agreed definitions and targets with Sales Leadership.\n\nTechnical win rate and POC conversion rate, including documented reasons for wins and losses.\n\nQuality of discovery, customer-specific demonstrations, and technical solution recommendations.\n\nTimely completion of technical evaluations and reduction of avoidable technical sales delays.\n\nCustomer confidence and satisfaction during the sales cycle, supported by effective Services handoffs.\n\nTeam development, onboarding effectiveness, product readiness, and consistent execution across regions.\n\nEffective resource allocation, visibility into workload, and accurate HubSpot reporting.\n\nSales enablement effectiveness and productive cross-functional collaboration.\n\nBachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent professional experience.\n\nAt least seven years of enterprise software Sales Engineering, Solutions Engineering, Technical Consulting, or related experience, including at least three years of direct people management in a technical customer-facing organization.\nRequired Qualifications\n\nBachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent professional experience.\n\nAt least seven years of enterprise software Sales Engineering, Solutions Engineering, Technical Consulting, or related experience, including at least three years of direct people management in a technical customer-facing organization.\n\nDemonstrated ability to lead and develop geographically distributed teams supporting complex enterprise sales.\n\nStrong experience in technical discovery, tailored demonstrations, POC management, solution design, and technical RFP responses.\n\nAbility to connect technical capabilities to customer business outcomes and influence both technical and executive stakeholders.\n\nProven ability to prioritize resources, manage escalations, and establish repeatable processes without slowing sales execution.\n\nStrong communication, coaching, analytical, and organizational skills; experience using CRM data to manage technical sales activities.\n\nAbility to travel internationally and work across global time zones as required.\nPreferred Experience\nExperience with DCIM, data center operations, enterprise infrastructure, power and environmental monitoring, capacity planning, physical connectivity, or enterprise asset management. Familiarity with ServiceNow, CMDBs, ITSM systems, monitoring platforms, virtualization, and cloud infrastructure is highly desirable.\nExperience leading global pre-sales teams, managing demonstration labs, and using HubSpot CRM is preferred.\nKey Competencies\nPeople leadership and coaching; consultative discovery; technical judgment; executive presence; commercial awareness; customer focus; resource prioritization; cross-functional influence; accountability; and the ability to communicate technical concepts in business terms.","description_format":"text","description_chars":8239,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-06T18:43:55Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.9,"age_days":13,"expected_fill_days":35,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sunbird-dcim-global-pre-sales-engineering-manager-2","json_url":"https://alion.io/job/sunbird-dcim-global-pre-sales-engineering-manager-2.json","meta":{"generated_at":"2026-10-20T12:56:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2118975},"rest":"https://alion.io/mcp/rest/get_company?id=2118975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunbird-dcim-global-pre-sales-engineering-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunbird-dcim-global-pre-sales-engineering-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunbird-dcim-global-pre-sales-engineering-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunbird-dcim-global-pre-sales-engineering-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunbird-dcim-global-pre-sales-engineering-manager-2"}]}